£12.71 per hour plus uncapped bonus 40 Hours per week Monday to Friday (flexible between 8am-6pm) plus every third Saturday, 9am-5.30pm Office based – At our iconic Bescot Headquarters What you’ll be doing •Working in the Service, Maintenance and Repair Team •Handling calls from existing and prospective customers •Discussing RAC's range of Service, Maintenance and Repair services, discussing the most appropriate options for the customer's needs •Booking and scheduling appointments once services have been agreed What we’re looking for •Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential) •The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations •Strong problem-solving skills and sound judgement under pressure •Confidence using multiple systems and handling information accurately •A proactive mindset - you take ownership and see things through