Consula is recruiting on behalf of an organisation for a Senior Officer to support employers participating in a large membership scheme.

You will help improve the quality of data submissions, resolve discrepancies and maintain a responsive, reliable service to employers.

This is an excellent opportunity to join an established organisation where your contribution makes a real difference to the people and services it supports.

Key Responsibilities

• Work with participating employers to address data issues and improve the quality of information received. • Investigate and resolve discrepancies in employer submissions accurately and promptly. • Coordinate team workloads and support colleagues with priorities, performance and training. • Collaborate across teams to resolve problems and improve administration processes. • Handle employer queries clearly and professionally. • Identify recurring issues and recommend practical improvements. • Deliver guidance and training sessions to employers on their data responsibilities. • Monitor submission deadlines and follow up on late or incomplete returns.

What Success Looks Like

• Employer data quality improves measurably over time. • Discrepancies are resolved accurately and promptly. • The team is well organised and supported.

Person SpecificationExperience

• Relevant employer-support or scheme administration experience, clearly demonstrated. • Experience handling data and resolving queries accurately.

Skills

• Strong data-handling, communication and organisational skills. • The ability to support and guide colleagues within a team.

Personal Qualities

• Reliable, organised and committed to high standards. • Approachable and able to build positive working relationships. • Willing to learn, take feedback and develop in the role.

What Is On Offer

• Hybrid working after training and demonstrated competence. • 26 days' annual leave plus bank holidays. • Flexitime, pension membership, life cover and development. • Visa sponsorship is not available. • A supportive working environment and opportunities for development.