Work collectively with colleagues across Adults Services to ensure Adult Services is making Wirral great for Adults, vulnerable people and their families and to promote an ethos of a high level of customer service to all key stakeholders, partners and clients. Provide efficient administrative support and be responsible for, in accordance with corporate policies, administrations of financial reporting, collation of information, communications and auditing procedures in support of the delivery of statutory requirements across the service.

KEY TASKS Business Support Officer

• Responsible for the development, operation and delivery of comprehensive administration support across the service, ensuring deadlines are met and tasks are completed to a high standard, inclusive of minute taking.

• Minute take events and meetings, incorporating previous minutes. In addition, sending invites, preparing and inputting into agendas and associated papers, booking and setting up relevant rooms, circulating minutes and coordinating refreshments, and progressing follow up actions. Ensuring that all minutes of meetings are completed and distributed in line with relevant policies and procedures.
• Responsible for developing and updating electronic and paper systems for filing of stored data.
• Take a lead role in data capture and reporting.
• Provide informal, on the job, training, professional support and guidance to administrative staff across the service.
• Assist in the development of the administration staff key skills and abilities through sharing expertise and knowledge with others. Recognising own strengths and areas of expertise and use these to advise and support others.
• Support in maintaining accurate financial records to aid service management financial planning, forecasting and expenditure.
• Support with recruitment processes including safer recruitment requirements e.g. DBS/reference requests, coordination of interview schedules, induction, performance management, training and mentoring systems for staff across the service.

Essential Criteria Business Support Officer

Qualifications: Business Support Officer

• Educated to GCSE standard or equivalent, inclusive of Business Administration, or equivalent experience.
• Numeracy and Literacy (GCSE level or equivalent) or equivalent experience.

Knowledge & Skills: Business Support Officer

• Data protection, working with sensitive data and information sharing protocols.
• Excellent numeracy, literacy, I.T. and communication skills (including keyboard skills)
• Competent in relevant Microsoft packages
• Knowledge of Health and Safety at work principles
• Ability to converse effectively orally and in writing with colleagues, agencies and members of the public and provide clear advice.
• Good time management and ability to prioritise workload to meet the demands of the service.

Experience: Business Support Officer

• In procurement processes
• Working with information and providing reports.
• Working with a range of databases and information systems.
• Experience of Business Administration functions and applications.
• Ability to work independently.
• Diary management experience
• Ability to meet deadlines and work effectively under pressure
• Ability to resolve issues proactively