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2nd Line Support

INTEC SELECT LIMITED

London · Posted 25 Sep 2026 · 37 applicants

£250.00 - £300.00 per day
Contract
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Service Desk Engineer | London | Contract or Permanent

Overview
We're hiring a Service Desk Engineer for a business-critical IT function. This role goes beyond standard Tier 2 support - you'll own SOX ITGC execution (user provisioning, deprovisioning, access reviews) and act as a key point of contact for internal/external audits.

Details
  • Location: London (Hybrid, 4 days P/W on-site)
  • Perm: £50,000
  • Contract: £250-£300 p/d

Responsibilities
  • Escalation point for Tier 1, resolving complex hardware/software/network issues
  • Support M365, Entra ID, Exchange Online, Intune, Teams
  • Execute SOX controls and maintain audit-ready evidence
  • Support audit cycles, walkthroughs and control testing
  • Root cause analysis, incident/problem management, onboarding/offboarding

Skills & Experience
  • 3+ years in Service Desk/Technical Support
  • Hands-on M365 admin experience (Entra ID, AD, Intune, PowerShell)
  • Experience with user access administration
  • Exposure to audit/compliance work - SOX-regulated environments a plus
  • ITIL, CompTIA, or Microsoft AZ-900/AZ-104 certs desirable
  • MacOS endpoint management (ABM) , end device configuration

Get in touch or apply below
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