2nd Line Support Engineer Location: London, SE1 Hybrid: 2 days onsite, 3 days remote Start: November Contract: 3 months contract We're looking for an experienced 2nd Line Support Engineer to join a small MSP providing managed IT and cyber security services. You'll provide hands-on 2nd line support across multiple customer environments, taking ownership of technical issues through to resolution. Excellent customer service is essential, with a strong focus on communication, ticket ownership and keeping users regularly updated. Key Skills Strong 2nd Line IT Support experience Strong Microsoft 365, Azure / Entra ID and Exchange knowledge Active Directory & Group Policy Datto RMM or Autotask PSA - strongly preferred Strong networking skills including DNS, DHCP, TCP/IP, VPN, LAN/WAN and Wi-Fi Windows 10/11, hardware and software troubleshooting Software deployment and PowerShell knowledge advantageous Excellent ticket and queue management Exceptional customer service and communication skills Confident communicating with customers and explaining technical issues clearly Proactive approach to providing customers with regular updates Strong ownership of tickets from initial investigation through to resolution Adaptable, personable and comfortable working within a small MSP Previous MSP experience advantageousECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process