Enjoy helping customers and keeping things organised? Join our client’s friendly team in Hereford, handling enquiries, supporting orders and helping get the right parts to the right customers. Apply today!

Administrative Assistant

Hereford

• Salary: £28,000-£32,000 per annum
• Hours: 5 days per week, 8:00-16:00
• Office-based only

About the Role

Our client supplies parts for construction, plant and petrol-powered equipment to hire centres, contractors and dealers across the UK and Ireland. They work with leading brands including Husqvarna, Stihl, Belle, Thwaites, JCB and Kubota, and pride themselves on getting the right part to the right customer quickly. They’re now looking for a Administrative Assistant to join their team and help them keep that promise.

If you are someone who genuinely loves coming to work, takes pride in making a difference, and thrives in a busy environment where no two days are the same - they’d love to hear from you.

Key Responsibilities

Reception & Communications

• Answer incoming calls in a professional and friendly manner, directing them promptly and accurately to the relevant department or individual
• Act as a welcoming first point of contact, representing our client with professionalism at all times
• Work as a link between the sales and operations departments in order processing and stock updates

ERP & Order Processing

• Develop and maintain a working knowledge of the company’s ERP system
• Enter customer orders accurately into the system when required
• Arrange collections for returned items and liaise with relevant departments to ensure a smooth return order process
• Liaise with couriers and provide timely responses to customer order enquiries
• Supporting the sales team with raising quotation enquiries and supporting with administration tasks.

What Our Client is Looking For

• A genuine team player who brings positive energy to the workplace and cares about the people around them
• A can-do attitude - no task is too big or too small
• Highly organised with strong attention to detail
• Excellent communication skills, both written and verbal
• Flexible and adaptable - comfortable switching priorities in a fast-paced environment
• Confident using Microsoft Office and able to pick up new systems quickly (experience with Bloom Growth or an ERP system is a bonus, but not essential)
• Discreet and professional when handling sensitive or confidential information
• Previous experience in an administrative, PA or EA role is desirable

What We Offer

• £28,000-£32,000 salary (dependent on experience)
• A supportive and friendly team environment
• A role where your contribution is genuinely valued and noticed
• The opportunity to work closely with senior stakeholders and grow within the business
• Profit sharing bonus scheme
• Free parking
• Full canteen and food provided

How to Apply

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Our client is an equal opportunities employer. They welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace.

Other suitable skills and experiences may include: Customer Service Advisor, Customer Service Administrator, Administrative Assistant, Sales Administrator, Order Processing Administrator, Office Administrator, Receptionist, Customer Support Executive, Personal Assistant, Executive Assistant.