Hays are delighted to be supporting a leading Sheffield-based organisation with the recruitment of a Helpdesk Administrator to join their busy Facilities and Estates team. This is an excellent opportunity for an experienced administrator or customer service professional seeking an immediate start within a fast-paced, office-based environment.

This role is 100% office-based in Sheffield City Centre with no hybrid working available. Working hours are 8:00am - 4:00pm, Monday to Friday (35 hours per week).Key Vacancy Information - Sheffield City Centre | Immediate Start | Temporary until Christmas | Full-Time | £13.64 per hour + Holiday Pay (£25,249)

The RoleAs the first point of contact for facilities-related enquiries, you will be responsible for coordinating maintenance requests, managing access control systems and supporting the smooth operation of essential building services.
Key responsibilities include:

• Managing a busy helpdesk, responding to telephone and email enquiries
• Logging and monitoring maintenance requests using a facilities management system
• Liaising with internal teams and external contractors to monitor job progress
• Administering building access requests and access control systems
• Coordinating key and lock requests, replacements and changes
• Supporting contractor control processes and ensuring information is recorded accurately
• Producing reports, processing work orders and maintaining system records
• Providing a professional and efficient service to a wide range of internal stakeholders

About YouTo be successful in this role, you will have:

• Previous administration, helpdesk, customer service or facilities support experience
• Excellent communication skills, both written and verbal
• Strong organisational skills with the ability to manage multiple tasks simultaneously
• Experience using databases or management systems to record and monitor information
• Good attention to detail and a proactive approach to problem-solving
• Strong IT skills including Microsoft Office applications

What You'll Receive

• Immediate start opportunity
• Competitive hourly rate of £13.64 per hour plus holiday pay ( £15.51 per hour including holiday pay) £25,249 salary equivalent
• Temporary assignment running until Christmas
• Full-time hours, Monday to Friday - 35 hours a week
• 8am - 4pm , 1 hour for lunch.
• Central Sheffield location with excellent public transport links
• Opportunity to gain experience within a large and well-established organisation

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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