Job Title: Income and Administration Officer
Contract Type: Permanent
Salary: £29,713.46 per annum
Working Hours: 37.5 hours per week
Working Pattern: Monday to Friday
Location: Arlington, London, NW1 7HE

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as an Income and Administration officer
You will manage rent and service charge accounts, supporting customers to meet their payment responsibilities and taking proactive action to minimise arrears.
Ensuring our customers have a clear understanding of their responsibilities regarding the payment of rent and service charges and their impact on maintaining their tenure. Support colleagues by proactively engaging customers, providing advice and guidance, and co-producing plans as part of the responsive rent arrears management process

About you

We are looking for someone with:

• Experience of working in a customer-facing environment.
• Excellent communication skills, with the ability to provide advice and support, and to empathise with customers who are facing a range of issues.
• A team player who is flexible and has a resilient, can-do attitude.
• Confidence and consistency in making decisions to support effective rent arrears management

Why join Riverside?

At Riverside, we're committed to creating brighter futures for our customers and communities. You'll join a supportive team where you'll be empowered to make decisions, develop professionally and have a genuine impact on people's lives.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available dependant on role
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.