Branch Manager - Watford

Hours: 40 hours per week

Salary: Negotiable

An exciting opportunity has arisen for an exceptional leader to join one of the largest and most successful builders' merchant operations in the country.

We are looking for a commercially focused, people-centric leader with a proven track record of driving sales growth, developing high-performing teams, and delivering outstanding customer service. This role offers the opportunity to make a significant impact on branch performance while leading a motivated team in a fast-paced and dynamic environment.

As Branch Manager, you will take full responsibility for the branch's commercial success, operational excellence, customer experience, and team development, ensuring the branch continues to deliver industry-leading results.

Benefits

• Highly competitive bonus reward scheme
• Company car or car allowance, laptop, mobile phone
• Perkbox benefits platform including 24/7 discounts, wellbeing support, online GP access and more
• Company Pension Scheme, 5% employer contribution
• Group Life Assurance (up to 3x salary, subject to service)
• Staff discount across all MP Moran products
• Cycle to work scheme
• 25 days annual leave + bank holidays + your birthday off
• Career development opportunities within a growing, family-owned business

What we are looking for…

• Experience in a builders merchants is essential, as you will need product and market knowledge
• Effective listening and communication skills
• Ability to set and encourage the achievement of appropriate goals for self and others
• Strong people skills with the ability to grow and develop others
• Ability to accurately report and present results
• Exceptional customer services skills with a proven track record of achieving results

Key Responsibilities of the Branch Manager:

Profit and Loss Management

• Grow sales, maximise margin and manage overheads to exceed targets and deliver best-in-class financial performance.

Team Leadership

• Recruit, train, and manage a high-performing team
• Provide guidance, coaching, and motivation to enhance staff skills and productivity.
• Drive a positive and collaborative work environment
• Collaborate with key stakeholders to ensure all departments work together to achieve company’s goals

Sales and Customer Service

• Manage sales initiatives to increase profit and market share
• Develop strong relationships with customers and suppliers to drive profitable business growth
• Lead, motivate and empower your team to deliver great customer service
• Ensure the Branch offers ‘best-in-class’ customer service through company initiatives
• Resolve customer issues and concerns in a professionally and promptly
• Manage the full operation of the branch, ensuring high standards for safety, storage efficiency, housekeeping, and product accessibility.

Stock Management

• Oversee inventory levels, product availability, and supply chain operations
• Implement effective inventory control and procurement practices

Health and Safety

• Ensure compliance with safety regulations, company policies, and industry standards.
• Maintain a safe working environment for employees and customers.