Role: Global Logistics Specialist

Location: Horsham

Contract Length: 12 months

Salary: £30,000

Randstad has partnered with a global organisation that enables individuals to reach their best through continuous challenges and expansive opportunities.

The role

In this role, you'll be at the forefront of ensuring time-critical international air export and domestic road shipments are processed compliantly, accurately, and efficiently end-to-end. Working with customers, corporate partners overseas, carriers, and customs brokers, you will select appropriate routings, manage communication and issue resolution, and prepare and maintain shipment documentation so that regulatory, legal, and industry requirements are met throughout the shipment cycle.

Key Responsibilities

• Act as a primary point of contact for customers via phone, Teams and email, particularly for compliance-related queries and issue resolution.
• Provide critical shipment status updates to customers directly and via the Transport Management System (TMS).
• Work with customers and corporate partners overseas to ensure due diligence is completed and all governmental, legal and industry regulatory procedures are followed.
• Confirm all shipments have been inspected prior to dispatch and are accurate against the documentation provided.
• Ensure Dangerous Goods consignments are inspected and handled in line with applicable IATA regulations and local procedures.
• Select the most appropriate air or road routing to balance cost efficiency with required delivery time and any temperature-control parameters.
• Coordinate customs clearance activities and ensure required documentation is presented to, and received from, customs brokers within required timelines.
• Create shipment documentation including (but not limited to) Master Air Waybill, House Air Waybill, manifests, shipment labels, pre-alerts and export declarations.
• Upload and maintain shipment-related documentation in the TMS.
• Create and submit reports to agreed deadlines using shipment data, accounts and other relevant metrics.
• Follow all relevant procedures, client protocols and quality criteria in accordance with applicable quality systems and good practices.

What you'll bring

• Ideally a minimum of 2 years' office-based experience in international logistics and customs (airfreight experience preferred).
• Knowledge of airfreight routings and the airline industry is desirable.
• Working knowledge of Dangerous Goods processes and/or IATA requirements (role-dependent).
• Strong written and verbal communication skills, with ability to manage stakeholders and resolve issues.
• Strong interpersonal skills, relationship development capabilities and ability to work effectively with customers, partners and vendors.
• Ability to multi-task and work accurately under time-critical parameters.
• Solid proficiency in Microsoft Word and Excel; comfortable working with transport or shipment management systems.
• Office-based operational experience in Logistics / Supply Chain / Cold Chain / Courier environments is desirable.
• Outstanding verbal and written communication, with strong editing and proofreading abilities.
• Demonstrated ability to handle sensitive/confidential information always using a high-level of discretion and integrity.
• Exceptional organization, multi-tasking and time-management skills.
• Able to plan, prioritize with a 'project management' mindset, able to proactively plan and anticipate needs in line with demands of the General Manager and SLT.
• Ability to collaborate across multiple time zones and work with global teams.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.