Admin Officer
Location: Ipswich IP4-1AQ
Pay Rate: £12.71ph
Working Pattern:

Office is open 8.45 am to 9.00 pm Monday to Thursday and 8.45 am to 5.00 pm and Friday. Preference for working hours is that candidate should cover at least one evening - shift can commence from 12.30 pm but latest time is 4pm to finish at 9pm. Other days required are Monday and Tuesday mornings. Please note that these are preferred hours - there is some flexibility that can be negotiated. Part time options also available.

If you're the kind of person who notices the details, stays calm under pressure, and enjoys being the first friendly face for visitors and callers-this could be a great match. Our Client is hiring for an Admin Officer to support day-to-day office operations within the Probation Service Directorate in HMPPS, providing reception and transactional admin support with care, professionalism and discretion.

What you'll be doing:
* Being the first point of contact for visitors and telephone/email enquiries-greeting people professionally and logging arrivals/departures
* Issuing visitor passes/security fobs and ensuring the right staff are notified
* Answering basic service enquiries and directing more technical questions to managers
* Supporting building logistics: mail, ordering stationery/PPE, meeting room equipment, deliveries, and booking support (including hot desk/car parking)
* Assisting with petty cash and travel warrant processes between probation properties
* Supporting Health & Safety and security duties, including key holder responsibilities, fire/panic alarm testing, CCTV monitoring and evacuation support (where required)
* Logging building faults/incidents and escalating maintenance needs appropriately
* Supporting operational case administration when needed, including confidential file/admin updates, scanning/archiving and producing documentation and correspondence
* Maintaining confidentiality and handling sensitive information in line with policy

What you'll bring:
* Proven confidence with ICT, with strong proficiency across Microsoft Office applications
* Excellent communication skills (verbal and written), with a professional, approachable manner
* The ability to observe, use tact and diplomacy, and escalate appropriately when safeguarding/risk concerns arise
* A commitment to diversity, equality and anti-discriminatory practice
* An organised approach to admin-especially when checking details are correct (including where templates are used)

Additional information:
* Core hours include regular unsocial hours (evenings and/or weekends) based on business need (part-time options may be available)
* You must be able to cover at least one evening shift (finishing up to 9pm), and Monday & Tuesday mornings
All external candidates are subject to security and identity checks, and then a probation period. If you're ready to bring steadiness, professionalism and care to a frontline administrative role, we'd love to hear from you. Apply today via Job Advert.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.