Rugby Borough Council
Rugby · Posted 3 Nov 2026 · 8 applicants
Customer Service and Resources Administrator
£26,847 to £29,071
Full Time – 37 hours a week
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.
About the role
This is a great opportunity for someone with experience of working within social housing repairs and maintenance or a related construction sector, especially if you have experience working with Gas and Electric that’s looking for an office-based customer focused role.
This is a varied and fast paced role where you’ll be an integral part of the Property Repairs Service - You’ll be responding to and dealing with customers over the phone, email and in person, administering repairs to their properties.
You’ll be logging repair tickets, scheduling resources and liaising with Officers, Operatives and Contractors to deliver and effective and efficient service.
Please note that this role is office based 5 days a week.
About you
You’ll need to have experience working within social housing repairs and maintenance or a related role that has given you an in depth understanding of property repairs and maintenance, Gas and Electric experience would be ideal.
Alongside this you’ll need experience dealing with customers both face to face, on the phone and by email, be able to work well under pressure and have extremely strong attention to detail whilst being able to work at pace.
As a front-line person who’s an ambassador for our Property Repairs Service you’ll be a great problem solver that can operate both with minimal supervision to identify issues and solutions and know when to and be able to get support from the wider team to ensure things are done right first time.
Good MS Office skills are also needed and the ability to have a high level of accuracy with data and information. Experience of other IT systems such as Technology Forge and dynamic scheduling tools would be an advantage.
If you enjoy customer interaction, have property repairs experience, are organised and pro-active, have the ability to articulate a situation, and have a professional, personable, and adaptable style we would love to hear from you!
Benefits