MBFG Customs Import & Export Coordinator

Location: Haddenham
Salary: £33,000–£35,000 per annum, depending on experience
Hours: Monday–Friday, 09:00–18:00

About the Role

We are looking for an organised, proactive Customs Import & Export Coordinator to join our Haddenham operation.

You will manage the customs clearance, receipt, release and onward delivery of daily import trailers arriving from the Netherlands, alongside coordinating the collection, documentation and dispatch of our weekly export trailer.

Working closely with overseas partners, customs agents, customers and warehouse colleagues, you will ensure freight moves efficiently, accurately and in compliance with customs requirements.

Key Responsibilities

Import Operations

• Coordinate customs clearance and onward delivery of daily Netherlands import trailers.

• Liaise with partners and customs agents to resolve clearance delays and missing documentation.

• Manage import documentation, including T1s, invoices, UCNs through Destin8 and shared records.

• Arrange devan permissions, manifests, labels and warehouse unloading instructions.

• Monitor customs clearance and control freight release, ensuring uncleared shipments or those awaiting payment or booking remain on hold.

• Manage the Customs inbox, customer queries and delivery updates.

• Monitor Contrado and resolve outstanding delivery information.

• Arrange delivery bookings through customer portals, including Next, Fenwick, MK Harrods and Clipper.

• Establish customer and handover-agent accounts and Powers of Attorney (POAs).

• Coordinate upfront collection of Import Duty and VAT where applicable.

Export Operations

• Arrange collections and coordinate the weekly outbound export trailer.

• Prepare export folders, invoices, packing lists and MobiExport records.

• Issue pre-manifests and review export declarations and T1 documentation.

• Prepare loading lists, manifests, CMRs and shipment labels.

• Ensure shipments are correctly scheduled, documented and ready for loading.

• Complete trailer checks, sealing, photographic evidence and final driver documentation.

• Upload completed records to MobiExport and issue final manifests to overseas partners.

• Maintain accurate shipment records to support billing and operational reporting.

Accountability

Take ownership of daily import and weekly export activities, ensuring deadlines, customs requirements and service standards are met.

Work independently within agreed operational controls, escalating significant compliance, financial, customer or service issues to management. Do not release freight without the required customs clearance and authorisation.

Skills & Experience

• Previous experience in customs, freight forwarding, imports, exports or international logistics preferred.

• Understanding of customs procedures and shipping documentation.

• Strong organisational skills and attention to detail.

• Confident using operational systems, shared records and customer portals.

• Experience with Destin8, Contrado or MobiExport advantageous.

• Excellent communication and problem-solving skills.

• Ability to manage competing priorities and fixed deadlines.

• Proactive approach with the confidence to take ownership and resolve issues independently.

Working Relationships

You will work closely with ALS, BF Global, customs clearance agents, customers, handover agents, Haddenham warehouse colleagues, Accounts and the Operations Manager.

Salary & Benefits

• Salary: £33,000–£35,000 per annum DOE.

• Working hours: Monday–Friday, 09:00–18:00.

• Lunch: One-hour unpaid break.

• Holiday: 28 days annually, including 8 bank holidays.

• Holiday year: January–December.

• Location: Haddenham.

The Ideal Candidate

You will be organised, detail-focused and comfortable managing international freight movements from initial documentation through to final delivery or export dispatch.

This hands-on role requires excellent communication, accuracy, accountability, and the ability to keep freight moving while maintaining full customs compliance.