Salary: up to £35,000 + benefits Location: Newtown, Powys
A great opportunity for a hands-on Senior IT Technician who will sit between Desktop Support and Infrastructure, tackling everything from user issues to servers, networks, identity and cloud. If you enjoy variety, ownership and developing deeper infrastructure skills, this role is for you.
Senior IT Support Technician Role You’ll support day-to-day IT operations, resolve escalated desktop issues, and help maintain and improve core infrastructure services. Expect a mix of BAU, troubleshooting, project work and continuous improvement.
Senior IT Support Key Responsibilities
Manage and prioritise case workload, spotting trends and suggesting fixes
Deliver 2nd line support across Windows devices, applications and user access
Support Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
Manage device builds, deployments, patching and lifecycle
Provide admin/support for Windows Server, AD, Azure AD (Entra ID) and Group Policy
Assist with Azure services, virtual machines and cloud infrastructure
Support core networking: DNS, DHCP, VPNs, Wi-Fi, switches, firewalls
Perform patching, monitoring, backups and restores
Contribute to upgrades, migrations and infrastructure improvement projects
Apply security best practice across endpoints, identity and access
Maintain clear documentation, runbooks and asset records
Participate in the on-call rota after probation
Senior IT Support Technician profile
4+ years’ experience in IT Support (onsite + remote)
Strong hands-on experience with Windows 11, Microsoft 365 and AD/Azure AD
Solid Windows Server and virtualisation experience (VMware, Hyper-V or Azure)
Working knowledge of Azure infrastructure services
Good networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPNs, switching, Wi-Fi
Experience with endpoint management/patching (Intune or similar)
Confident troubleshooting across desktop, server, network and cloud
Clear communicator with strong customer focus
Strong attention to detail
Calm under pressure and reliable
Keen to learn and develop skills
Please note: This role is only open to candidates who have valid right to work in the UK
Great opportunity to join a well-established team – please contact Vicky Heard to discuss on or email