My client is a leading Facilities company looking for an experienced administrator. You will have knowledge of working within a Facilities environment and be able to hit the ground running. * Responsible for all reactive jobs received through the customer support process – ensuring * Writing report Dealing with WIP * Preparation of reports and documentation * Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain * To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. * To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution. * Procurement of services from external supply partners, including purchase order creation and service delivery management. * Raising PO and invoices * Production of valuations and presentation of results * Quote logging and processing * Collating timesheets from engineers, chasing and checking quality of data * Contract set-up (PPM / System support) * Application billing preparation * that they are processed for payment correctly according to the contract terms, specification and schedule of rates * Responsible for all quotations and estimates – ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate * Chasing and escalation within the regions all SLA & KPI breaches * Co-ordination of Site Audits * Co-ordinate monthly meetings and reviews generally * PPM & Reactive Works Reporting * Liaising with regional team over client requirements for scheduling ad-hoc works * Collation of stats for invoicing (reactive and ppm’s) * Validation of all reactive charges submitted by the regional teams * Valuation of all quotations/estimates submitted by the regional teams * Assisting colleagues with the team where necessary * Co-ordinate Audits on behalf of Regional Managers * Co-ordinate monthly meetings and reviews generally * Experience in delivering high-class customer service * An excellent telephone manner is essential