Operations Co-Ordinator Local Authority role Initial 3 month contract Hourly rate: circa £14 per hour 36 hours per week Location of work: Potters Bar Recycling Centre, Cranborne Industrial Estate, Cranborne Rd, Potters Bar EN6 3JE. Purpose of job: * To be the lead office based officer responsible for liaison and co-ordination of crews and vehicles. * To be the lead officer responsible for liaison with Customer Service resolving complaints and queries * To manage, store and analyse information and performance data to improve service delivery. Main Duties: 1. To act as the main office based contact for crews at the depot to report problems with collections and vehicle breakdowns. 2. To respond to changing demands such as vehicle breakdowns and staff absence etc by allocating crews and vehicles to meet the needs of the service. 3. To debrief drivers at the end of each shift and record any incidents, vehicle defects, accidents, bin loss and damage and manage the resolution of issues accordingly 4. To record and analyse daily information relating to vehicle and employee movements and daily round completion times and implement changes to the service accordingly to improve service delivery. 5. To be responsible for managing, and monitoring driver hours record books, employee overtime forms and agency timesheets 6. Co-ordinate deliveries and collections of receptacles for new recycling initiatives, trade waste customers, clinical waste customers and new housing developments. 7. To authorise operational overtime requirements and to co-ordinate the completion of daily schedules. 8. To liaise with the vehicle maintenance provider and co-ordinate and authorise timely repairs and return of vehicles to operational service. 9. To liaise with Customer Services to resolve customer queries and complaints. 10. To assist in the investigations of vehicle and personal accidents of either members of the public or employees of Hertsmere Borough Council. 11. To manage generic e-mail inbox’s and deal with crm instructions as requested by Customer Services and Street Scene Administration Team. 12. Inclusion in the 24 hour stand-by rota and the weekend supervision of cleansing operations also on a rotating basis (included in salary). 13. To verify time sheets/work sheets and pass to Area Officer to certify payment. 14. To manage and maintain the flow of information and instructions between management and operatives. To include, memo’s, letters and corporate notifications. 15. To co-ordinate local and corporate training for operatives whilst maintaining a full service delivery. 16. To provide cover for Area Officers where required. 17. To ensure that reasonable care is taken at all times for the health, safety and welfare of self and other persons and to comply with policies and procedures relating to health and safety within the Council