Summary

*Internal Applicants only*?? 

Our colleagues work for the National Trust in many locations and sometimes?don't?have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after?an initial?period

We’re looking for someone with a gift for helping everyone to feel welcome to join us as Welcome Manager at Lanhydrock.  You will be one of three Welcome Managers reporting to the Visitor Operations Manager. 

The role will include shared management of a large team of Welcome and Service Team Members, as well as around 60 volunteers and will also participate in a shared 'Day leader' rota. 

Salary:  £20,156.76 pro rata (FTE £27,612 per annum)

Contract:  Permanent

Hours/ working pattern:  1423.50 hours per year.    This role will average three days a week year-round, including roughly one in three weekends. 

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. 

Interview: Friday 30th October at Lanhydrock

What it's like to work here

The Lanhydrock estate comprises a grade 1 listed mansion set in a 25 acre garden and surrounded by around 900 acres of countryside. The property offers a fascinating insight into the workings of a country estate, both above and below stairs.

The property welcomes around 200,000 visitors a year with an additional 100,00 visitors using the cycle trails, countryside, parkland and river corridor. 

For more information about our property please visit lanhydrock

What you'll be doing

You’ll lead and manage our team of welcome and service team members and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the admission and welcome areas, as well as across the house. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income through fundraising in our second-hand bookshop and property pin badges. 

You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.

You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints and will manage cash handling procedures. 

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you’re:

• experienced in visitor services, tourism, heritage or similar situations
• naturally curious about people, and motivated to give the highest standards of service
• highly organised
• a confident leader
• adept at managing financial performance
• up for a challenge, adaptable and responsive under pressure

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme (for roles that meet the salary criteria)

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

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