Our client are a leading Debt Collection Agency and they're looking to expand their Customer Contact team at their Romford Head Office. This role will see you speaking with an array of customers, both commercial and residential, about the debt that's held with their utility company and your main goal is to satisfy as much debt as possible. You'll be speaking with vulnerable customers quite often so you'll need to have excellent negotiation skills and have the ability to show empathy, whilst remaining focussed on an outcome to resolve the debt. Benefits: Uncapped monthly commission. Option of 30min or 60 min lunch agreed when you start Life Insurance Pension Contributions of 3% after 3 months 5 weeks holiday (they do have Xmas shut down) Full training provided Hours/Shift Pattern Rotating shift pattern between 8am and 6pm, with 5pm finish on a Friday If you opt for a 30 min lunch you would start 30 mins later unless on an early shift Recruitment process requires you to complete onboarding checks which includes a Basic DBS check, passing a credit check with no CCJ's, IVA's or Bankruptcies and references