Role: Community Host
Location: Tide Bankside
Hours: 40 hours between 8:30am and 5:30pm (Monday to Friday)
Reporting to: General Manager

Who are we?

NewFlex operates a rapidly expanding nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. For 25 years we’ve been ‘The Property Manager for the New Economy’, connecting building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space, from Aberdeen to Brighton.

Our purpose is to make a sustainable profit from unleashing the potential of buildings and people. Our values are Smart, Supportive, Prudent, Straightforward and Responsible, and we expect all employees to live them every day.

Overview

The Community Host delivers an exceptional, hospitality-led experience at Flex @ Tide. Supporting the General Manager, you will keep the centre running smoothly and act as an ambassador for a vibrant, welcoming environment, focusing on customer engagement, meetings & events and operational standards.

Key responsibilities

Customer Experience, Community Engagement & Retention

• Deliver a consistently warm, professional welcome to members, clients and visitors

• Build a strong community culture and meaningful member relationships, supporting events and networking initiatives

• Support member onboarding and move-ins

• Seek feedback and resolve queries at first point of contact where possible

• Recognise upselling opportunities through strong customer relationships

• Maintain exceptional presentation standards in communal and meeting areas, acting as an ambassador for our brand and values

Meetings & Events Support

• Support meetings and events from set-up to breakdown, with rooms presented to the highest standard

• Carry out daily AV/tech checks and confidently assist customers with usage

• Turn rooms around efficiently between bookings and support post-event follow-up

• Liaise with suppliers on meeting and event requirements

Commercial & Revenue Support

• Identify upselling opportunities across office, coworking, meetings & events and additional services, and communicate them to the General Manager

• Support initiatives to drive occupancy and meeting room utilisation, contributing to revenue targets and KPIs

• Set up and style show offices to brand standards, enhancing viewings and driving conversion

• Deliver high-impact centre viewings that convert meetings & events bookings, coworking packages and memberships

Operational Support

• Monitor shared spaces and promptly report maintenance or presentation issues

• Assist with issue logging, system updates and accurate record keeping

• Work with Guest Experience Coordinators and the leadership team, and support supplier access and contractor sign-in

• Obtain quotes, raise requisitions and manage purchase orders with approved suppliers in line with procurement controls

• Manage the front desk to brand standards, providing a professional, welcoming reception

• Take ownership of housekeeping so all areas are clean, well-presented and client ready

Compliance

• Follow company policies, procedures and processes

• Maintain up-to-date knowledge of GDPR and AML legislation

• Validate customer identification in line with AMLR policy

• Escalate risks or compliance concerns to the General Manager or Compliance Manager

• Support documentation processes

Health & Safety

• Maintain working knowledge of NewFlex health and safety policies

• Support daily checks and iAuditor tasks as directed

• Report accidents, incidents and near misses

• Support emergency procedures including fire evacuations

• Ensure contractors follow centre policies on-site (under management supervision)

• Complete all mandatory annual training, including Anti-Bribery, Anti-Money Laundering, GDPR, Fire Safety, Cyber Security, Whistleblowing and Unconscious Bias

About you

• Well presented, professional, punctual, enthusiastic, reliable and flexible

• Team player who builds supportive relationships, with emotional intelligence

• Resilient, calm under pressure in a physically demanding environment, and able to embrace change

• Strong initiative, anticipating centre needs and improvements

• Confident IT user with experience of booking systems, Microsoft Office and email platforms

• Hospitality, coworking, serviced office or members’ club experience preferred; customer-facing experience advantageous but not essential

• Naturally guest-focused, with high attention to detail

• Confident handling queries and resolving issues independently

• Comfortable supporting centre social media and light housekeeping duties

• Minimum 5 GCSEs (or equivalent) including English and Maths at Grade 4/C or above; further qualifications in Business, Hospitality or Customer Service advantageous but not essential

What will we offer you?

• £28,000 per annum

• Target-based commission scheme

• 33 days annual leave (including Bank Holidays)

• Birthday off and volunteering days

• Discounted private medical insurance

• Life assurance and income protection insurance

• Payroll giving and cycle scheme

• NEST pension scheme

• Employee Assistance Programme

• Annual flu jabs and eye tests

• Training support package

• Enhanced maternity, adoption, shared parental and paternity pay

• Annual professional membership subscription

This vacancy will close once all interview slots are filled, so we recommend applying early.