Location: Washington Salary: Up to £33,000 Contract: Permanent and Full Time Hours: Join Our Client's IT Team Are you a hands-on IT professional who enjoys solving problems, supporting users, and getting involved with a wide range of technology? We’re looking for an IT Technician to join our cient team and provide effective IT support across the business. This is a varied, hands-on role where no two days are necessarily the same. You’ll work across desktop support, servers, networks, telephony, Microsoft 365, hardware and software, while also supporting business-critical IT projects. You’ll have the opportunity to work with a broad range of technologies and play an important role in keeping our systems secure, reliable and running smoothly. What You’ll Be Doing As an IT Technician, you’ll be responsible for: * Carrying out daily IT checks and maintenance, including backup verification, log reviews and server room checks. * Diagnosing and resolving hardware and software issues, providing effective solutions to users. * Managing IT incidents and change requests through the IT Service Desk. * Installing, configuring and maintaining IT equipment while ensuring software licensing compliance. * Supporting new starters and leavers, including PC, telephone and workstation moves. * Ensuring PCs, laptops and servers are patched within required compliance timescales. * Supporting IT projects and providing technical assistance to other departments. * Liaising with external IT suppliers and raising support calls where required. * Providing MES / ERP system support, including report writing. * Installing and terminating network cabling and carrying out cable runs where required. IPAF 3A/3B training will be provided. * Supporting the company’s IT policies, procedures and security requirements. * Identifying and reporting non-conformances and security incidents to the ISMS Manager. * Supporting relevant legislation, regulatory requirements and information security standards. * Assisting with certifications and audits, including ISO 27001. * Undertaking occasional out-of-hours work when required to support project delivery. What We’re Looking For We’re looking for someone with a strong technical foundation who is naturally curious, enjoys troubleshooting and takes pride in providing a high level of IT support. You’ll ideally have: * Proven experience in an IT support role, such as IT Support Engineer, IT Technician or similar. * Strong knowledge of Windows desktop and server operating systems. * Experience with Microsoft 365, Active Directory and Group Policy. * Good understanding of networking and experience troubleshooting network issues. * Knowledge of firewall technologies. * Experience installing servers and supporting server migrations. * Familiarity with virtualisation platforms such as VMware or Hyper-V. * SQL knowledge or experience. * Excellent problem-solving skills and strong attention to detail. * A proactive, self-motivated and practical approach to your work. * Strong organisational, communication and interpersonal skills. Desirable Experience It would be great if you also have experience with: ERP or MES systems. IT support within a manufacturing environment. Cyber Essentials. ISO 27001. IT qualifications such as CompTIA A+, Network+ or Microsoft certifications. Don't worry if you don't have everything on the list. If you have a strong IT support background, a willingness to learn and the right attitude, we'd still love to hear from you. What We Offer In return, we offer: Competitive salary and benefits package, including private healthcare and a health cash plan. 25 days' annual leave plus Bank Holidays. Company pension scheme. Exposure to a wide range of IT systems, technologies and projects. The opportunity to work on business-critical IT initiatives and industry certifications. Training and development opportunities to support your career progression. A supportive team environment where you can build and develop your technical skills. A varied role with genuine exposure to different areas of IT. Ready for Your Next IT Challenge? If you're a practical, solutions-focused IT professional looking for a varied role where you can broaden your technical experience and make a real difference to the business, we'd love to hear from you