Salary: £30,000–£33,000 per annum FTE (37.5 hours) + £3,000 night allowance
Hours: 3 nights per week, fixed 12-hour shifts (7pm–7am or 8pm–8am)
We are recruiting for a Night Counsellor to provide immediate telephone-based emotional and psychological support to adults experiencing mental health difficulties, significant distress and crisis situations.
This is a fast-paced and demanding role, requiring someone confident managing high-risk conversations, making independent decisions and responding appropriately to complex safeguarding concerns. You will need to remain calm under pressure and be comfortable supporting individuals experiencing suicidal thoughts, self-harm and other immediate risks.
The Role: Night Counsellor - Provide immediate emotional and psychological support through telephone consultations.
- Conduct risk assessments, identifying and responding to immediate or escalating risks.
- Manage high-risk calls involving suicidal ideation, self-harm and crisis situations.
- Identify safeguarding concerns and take appropriate action, including escalation to emergency services where necessary.
- Make informed decisions independently within a fast-paced and unpredictable environment.
- Use brief therapeutic approaches, including solution-focused techniques.
- Maintain accurate and confidential records of calls, risk assessments and actions taken.
Requirements: Night Counsellor - Level 4 counselling qualification or above.
- Current membership with a recognised professional counselling body.
- Minimum 10 months' post-qualification counselling experience.
- Experience supporting adults with emotional and mental health difficulties.
- Strong understanding of risk assessment, suicide prevention and safeguarding.
- Confidence managing complex, sensitive and high-risk conversations.
- Ability to work independently, think quickly and make decisions under pressure.
Previous experience within a crisis line, EAP, telephone counselling or another fast-paced support environment would be advantageous.
Working Pattern - Three fixed 12-hour night shifts per week.
- Shifts start at either 7pm or 8pm.
Register Your Interest If you are an experienced counsellor confident managing crisis situations, high-risk calls and safeguarding concerns, we'd love to hear from you.