Housing Complaints Officer

2 months+

Remote Working

35 hours pw

£18 PAYE / £24 Umbrella +

Hamilton Woods Associates have been engaged by a renowned social housing provider in West Yorkshire, to recruit to a Housing Complaints Officer on an initial 2 month basis to cover sickness. The role offers remote working, so candidates with experience within housing and complaints will be considered from across the UK.

Responsibilities of the Housing Complaints Officer:

• Supporting teams with complaints
• Ensuring thorough and consistent investigations into complaints
• Providing formal written responses
• Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
• Collating information and accurately updating systems
• Recording and following up on complaints
• Providing analysis and report findings to senior management on complaints and dissatisfaction

Requirements of the Housing Complaints Officer includes:

• Knowledge of Housing Ombudsman Complaint Handling Code
• Knowledge of resolving customer complaints

Please apply now to express your interest, or contact Bethan Hall at Hamilton Woods Associates for further information