Are you organised, confident communicating with customers and enjoy a role where you can take ownership of your workload? We are recruiting for a Collections Administrator to join a growing business that offers a friendly, supportive working environment, excellent benefits and the opportunity to develop your skills.

This isn't your typical debt collection role! It's predominantly administration-based, so if you enjoy managing cases, investigating information, problem-solving and keeping things organised, this could be a great opportunity. You'll be responsible for managing your own portfolio of cases, communicating with customers mainly by email and post, and ensuring everything progresses smoothly.

Previous experience in debt collection isn't essential. If you have a background in administration, customer service or complaints handling, we'd love to hear from you. Full training will be provided!

What’s in it for you?

• Work hours: Monday to Friday, 9:00am - 5:30pm
• Salary: £25,000 basic salary with a realistic OTE of £32,500
• Holiday: 20 days' annual leave, plus a Christmas to New Year shutdown
• Gifted birthday off
• Option to purchase additional holiday
• Access to BHSF, private medical appointments and mental health support
• Death-in-service cover
• Career progression opportunities
• Regular team socials and long-service recognition
• Free on-site parking plus discounted travel options

Collections Administrator Responsibilities:

• Manage your own portfolio of cases, ensuring they progress efficiently and within agreed timescales.
• Communicate with customers by email and post, responding to enquiries and requesting information.
• Review customer responses and supporting documentation to determine appropriate next steps.
• Carry out online research and company searches to verify contact details and relevant information.
• Prepare and send follow-up correspondence where additional information is required.
• Maintain accurate records and update case management systems.
• Make occasional outbound calls and handle inbound customer enquiries professionally.
• Manage deadlines and prioritise workloads to ensure cases are progressed effectively.
• Work closely with colleagues to resolve queries and ensure company procedures are followed.

Collections Administrator Skills and Experience:

• Previous experience in administration, customer service, complaints handling or a similar environment.
• Strong organisational skills and excellent attention to detail.
• Confident written and verbal communication skills.
• Enjoy investigating information, resolving queries and problem-solving.
• Good IT skills and confidence using online systems.
• Ability to manage your own workload and meet deadlines.
• Proactive, self-motivated and comfortable working independently.
• Professional approach when dealing with customers, including potentially sensitive situations.
• Willingness to learn and follow company processes and procedures.