Practice Group / Department:

Knowledge Practice Management - London

Job Description

Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world’s preeminent corporations and financial institutions.

Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity.

With over 7,000 employees worldwide, our culture is the thread that connects us. Our strategy and culture are closed connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we are looking for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.

Because while individuals can do well, together we achieve something extraordinary.

Our London office is recruiting a Junior Knowledge Executive. We are looking for someone with relevant skills and experience who is innovative, commercially aware and takes pride in their work.

The Team

Knowledge plays an important strategic role at Norton Rose Fulbright. The team helps colleagues deliver high-quality legal services by developing legal templates and guidance, sharing expert insight and using technology to improve legal practice.

The Junior Knowledge Executive will support the London Knowledge team, which works with colleagues and clients across EMEA. The role combines knowledge administration, training coordination and support for the team’s internal and client-facing resources.

The role

The Junior Knowledge Executive will provide professional administrative support to the Knowledge team. Key responsibilities include:

• Amending legal templates, guidance notes and marketing materials, including bids and briefings, accurately and in line with the firm’s house style

• Loading and managing knowledge content in the firm’s internal knowledge database (Insight+)

• Updating knowledge intranet pages in Microsoft SharePoint or a similar web page editing platform

• Arranging travel for knowledge team members in liaison with the firm’s travel agency where required (itineraries, transport, accommodation, currency and processing expenses, etc.)

• Diary management including co-ordination and recording of knowledge team annual leave and other absences

• Using key software confidently, including Word, PowerPoint, Excel, Outlook, Zoom and Microsoft Teams, and completing training where needed

• Coordinating in-person and virtual training across EMEA for colleagues and clients. This includes booking rooms, arranging audiovisual support, catering and printing, setting up events, managing registrations, sending reminders and working with other support teams.

• Assisting knowledge team members with the preparation of training materials and PowerPoint slides

• Editing recorded training and uploading courses to the firm’s learning management system

• Coordinating the external training course application process, including payment of invoices and managing central records

Professional skills and approach:

• Clarify instructions promptly where requirements or deadlines are unclear, and plan competing priorities to meet deadlines

• Support colleagues, provide cover and contribute to shared team priorities when needed

• Handle confidential client and team matters with tact, diplomacy and professionalism

• Show an active interest in the team’s work, respond constructively to queries and identify practical solutions

• Build effective working relationships with colleagues across the Knowledge team and EMEA offices

• Take a positive and committed approach, including providing support outside core hours and working arrangements when required

• undefined

Skills and experience required:

• English Language GCSE or equivalent

• Secretarial or administrative qualifications/ILEX secretarial certificate/diploma qualification desirable but not essential

• Confident and professional, with sound judgement and the ability to work independently when appropriate

• Strong written and verbal communication skills and the ability to work effectively with colleagues across different teams and locations

• Keen to learn and broaden experience and responsibilities

#LI-KM2

#LI-Hybrid

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. 
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.