Housing Officer

• Job Type: Full-time, 35 hours per week
• Location: Bradford
• Salary: To be discussed

We are seeking a Housing Officer to support families living in temporary accommodation as they work towards securing permanent housing. This Housing Officer opportunity is suited to someone who can provide practical and emotional support, while helping residents build stability, confidence and independence.

The successful Housing Officer will support families with housing-related matters, access to essential services and day-to-day tenancy support, while working closely with external agencies to help achieve positive long-term outcomes.

Day-to-day of the role

• Provide tailored support to families through individual support plans, helping them move towards longer-term housing.
• Assist residents with the practical and emotional aspects of managing temporary accommodation.
• Help people access essential support such as food, clothing, welfare benefits and local services.
• Carry out referrals, needs assessments, lettings and sign-up processes for new residents.
• Explain occupancy agreements and manage housing-related issues, including breaches of house rules where required.
• Encourage residents to take part in decision-making, support activities and opportunities that promote confidence and independence.
• Promote engagement with education, training, employment and work-related activity where appropriate.
• Complete property checks, domestic tasks, minor practical duties and health and safety checks to maintain a safe living environment.
• Work with external professionals and partner agencies to ensure co-ordinated support for each family.
• Maintain accurate written and electronic records, including documentation linked to rent, charges and benefit-related processes.

Required Skills & Qualifications

• Experience supporting people with multiple needs, which may include homelessness, mental health needs or substance misuse.
• Previous experience in a housing, tenancy support or accommodation-based setting.
• Good understanding of safeguarding, confidentiality and the importance of maintaining professional boundaries.
• Knowledge of property-related health and safety tasks, including checks, reporting repairs and maintaining safe accommodation standards.
• Strong planning and organisational skills, with the ability to manage workload and keep accurate records.
• Good communication, report writing and IT skills.
• Calm, approachable and adaptable manner, with the ability to work effectively under pressure.
• Commitment to equality, diversity and inclusion.
• Full UK driving licence and access to a vehicle for work purposes.
• Willingness to complete an enhanced DBS check and undertake further training where required.

Benefits

• Ongoing training and professional development.
• Supportive working environment.
• Varied and meaningful role supporting families through housing transition.
• Opportunity to work closely with partner agencies and develop specialist housing experience.
• Chance to make a genuine difference in people’s lives.