Reed Business Support are recruiting on behalf of our valued client based in Tunbridge Wells for an experienced Customer Service Team Leader. This is an exciting opportunity for a customer-focused professional to lead a busy service team and drive exceptional customer experiences across the business.

About the Role:

• Leading, coaching and developing a team of Customer Service Advisors
• Monitoring team performance against service level agreements and KPIs
• Handling escalated customer enquiries and complaints
• Implementing process improvements to enhance customer satisfaction
• Producing performance reports and analysing customer service trends
• Collaborating with internal departments to resolve complex customer issues
• Conducting regular team meetings and one-to-one reviews

About You:

• Previous experience in a Customer Service Team Leader or supervisory role
• Strong people management and coaching skills
• Excellent verbal and written communication skills
• Ability to manage workloads within a fast-paced environment
• Experience of KPI reporting and performance management
• Strong IT skills, including Microsoft Office and CRM systems

Salary & Working Pattern:

£27,000 - £28,000 per annum

Full-time, Permanent

Monday to Friday, 8:30am - 5:00pm

Benefits:

• Annual performance bonus
• 25 days annual leave plus bank holidays
• Company pension scheme
• Employee Assistance Programme
• Ongoing training and leadership development
• Free on-site parking
• Team social events

Why Apply?

This is a fantastic opportunity to join a well-established organisation that genuinely values its employees and offers long-term career progression within a supportive environment.

If you are interested in this Customer Service Team Leader opportunity, please apply today. Reed Business Support look forward to assisting you with the next step in your career.