Credit & Collections Team Lead

Location: Langar, Nottinghamshire
Salary: £55,000 – £68,000
Contract: Permanent
Working Pattern: Office-based for the first six months, followed by hybrid working (3 days office / 2 days home)

Benefits: 17% target company bonus, 4.5% Christmas bonus, enhanced pension, private medical insurance and additional benefits.

Macildowie are working with this client based in Langar, Nottinghamshire, to recruit an experienced Credit & Collections Team Lead within a well-established financial services business supporting a major international organisation.

Offering a salary of £55,000 – £68,000, an attractive bonus structure and a comprehensive benefits package, this is an excellent opportunity for an experienced credit professional to lead a specialist team and influence the future of UK credit operations.

The Opportunity

You will take responsibility for a team of eight, including five Underwriters and two colleagues specialising in Collections & Litigation.

This is a hands-on leadership opportunity requiring a combination of technical credit expertise, people management and commercial judgement.

You will oversee credit underwriting and collections operations, ensuring effective decision-making, strong portfolio performance and continuous improvement across the function.

Key Responsibilities

• Lead, coach and develop a team of eight credit and collections professionals.
• Oversee retail finance credit underwriting and ensure robust, risk-based decisions.
• Manage collections and litigation activities to minimise delinquency and protect portfolio quality.
• Monitor team performance and support professional development.
• Review credit policies, procedures and operational controls.
• Drive process improvements, automation and digital transformation.
• Maintain strong stakeholder relationships across the business.
• Ensure credit operations remain compliant, efficient and commercially focused.

About You

We're looking for an experienced Credit Operations Manager, Underwriting Manager or Credit & Collections Leader with a proven ability to develop teams and manage credit risk.

You will ideally bring:

• At least five years' experience in credit underwriting, collections or risk management.
• A minimum of two years' experience leading credit operations teams.
• Strong understanding of UK credit markets and retail finance.
• Experience managing underwriting and collections performance.
• Excellent analytical skills and commercial judgement.
• A track record of improving processes and operational efficiency.
• Strong stakeholder management and communication skills.
• A degree in Finance, Business, Economics or a related discipline.

Salary & Benefits

• Basic salary of £55,000 – £68,000.
• 17% target company bonus.
• 4.5% Christmas bonus.
• 25 days' annual leave initially, increasing with length of service.
• Private medical insurance through Vitality following successful completion of six months' probation.
• Group Life Assurance.
• Group Income Protection.
• Enhanced employer pension contributions, with tiers of 8% and 10% depending on the selected contribution arrangement.
• Company car provision subject to final confirmation.

Working Arrangements

The role will be based at the Langar office five days per week for the first six months.

Following this initial period, the working arrangement will move to a hybrid pattern of three days in the office and two days working from home.

Interested?

If you're an experienced credit professional looking to lead a specialist team within a substantial financial services operation, this could be an excellent next step.

Apply today or contact Macildowie for a confidential discussion.