ER & Operations Lead role within a professional services organisation, combining complex ER case management with HR operations. You'll coach managers, lead disciplinary, grievance, absence and performance cases, improve policies and processes, analyse people data, support governance and compliance activities, and contribute to culture, engagement and performance initiatives. Client Details I'm recruiting for a newly created ER & Operations Lead. This is an opportunity to step into a highly visible role where you'll be involved in everything from complex employee relations and manager coaching through to people operations, governance, process improvement and wider people projects. The People team is going through an exciting period of change. They are looking for someone who enjoys challenging the status quo, improving ways of working and partnering closely with stakeholders across the business. Description You'll become the go-to person for Employee Relations, leading a varied caseload of formal and informal matters including performance, disciplinary, grievance, absence and capability cases. Rather than simply advising from a distance, you'll work closely with managers to coach them through challenges, build capability and ensure issues are managed confidently and consistently. Alongside ER, you'll take ownership of key People Operations activities, partnering with colleagues across payroll, recruitment, policy, compliance and governance. You'll play a central role in ensuring people processes are effective, compliant and fit for the future. The role offers plenty of variety, including: Managing end-to-end employee relations casework Coaching and challenging managers at all levels Leading on policy development and process improvement Producing and analysing people data and MI to support decision-making Supporting SMCR and regulatory people processes Driving operational improvements and reducing unnecessary administration Supporting people initiatives focused on culture, engagement and performance Exploring opportunities to leverage AI and technology within HR Acting as a key point of contact for managers and employees across the business Profile This role would suit an experienced HR professional who thrives on building relationships and getting involved in the detail of the business. You'll likely have: Strong Employee Relations experience with the confidence to manage complex cases independently A proactive and commercially minded approach The ability to influence, coach and constructively challenge managers Experience reviewing and improving HR processes and policies Strong analytical skills and confidence using people data to identify trends and opportunities A resilient approach and comfort handling difficult conversations Genuine curiosity about how organisations work and how they can improvePrevious experience within financial services, banking or another regulated environment would be advantageous but isn't essential. Job Offer Salary up to £53,000 Solihull location with free parking Hybrid working (approximately 2-3 days per week onsite) 35-hour working week Free parking Flexible working approach Opportunity to help shape the future of a growing People function Private medical insurance Matched pension contributions 25 days annual leave plus bank holidays and your birthday off Opportunities for professional development and career progression A chance to make a real impact in a regulated, purpose-driven organisationThis is an excellent opportunity for someone who enjoys balancing hands-on ER with broader operational and strategic HR responsibilities, whilst working in a supportive team that values collaboration, continuous improvement and fresh thinking