Senior Service Advisor

Location: Guernsey

Salary: Up to £45,000 basic salary (depending on experience), plus OTE and benefits

Job Type: Full-Time, Permanent + Company Car

Are You an Experienced Service Advisor Ready for the Next Step in Your Career?

An exciting opportunity has arisen for an experienced Service Advisor to join an established automotive team in Guernsey as a Senior Service Advisor.

Working within a busy Service Department, you will play a key role in delivering excellent customer service, supporting the smooth running of daily operations, and ensuring customers receive a professional and efficient experience throughout their vehicle's servicing and repair journey.

Joining an established team, this position offers excellent career progression opportunities, a competitive salary package, and the chance to develop your career within a reputable automotive business.

Interviews are available immediately, so don't miss out on this fantastic opportunity.

Key Responsibilities

• Deliver outstanding customer service and maintain high standards of customer satisfaction.
• Welcome customers into the service reception and act as a professional first point of contact.
• Book vehicles into the workshop and advise customers on anticipated repair timescales.
• Liaise with colleagues to ensure the smooth and efficient operation of the Service Department.
• Maintain accurate customer records, service documentation, and administrative information.
• Communicate professionally with customers regarding their vehicles and service requirements.
• Apply your knowledge of the motor trade to support the effective day-to-day running of the department.
• Maintain a smart, professional appearance and represent the business positively at all times.

Candidate Requirements

To be considered for this opportunity, you will ideally have:

• Previous experience working as a Service Advisor within the motor trade.
• Excellent customer service and communication skills.
• A friendly, professional, and approachable manner.
• A smart and professional appearance.
• A positive attitude, strong work ethic, and willingness to contribute to a team.
• Good organisational skills and the ability to manage daily responsibilities effectively.
• A full, valid UK driving licence.

What's on Offer?

• Competitive basic salary: Up to £45,000, depending on experience.
• Additional earnings: OTE and an attractive benefits package.
• Career development: Excellent opportunities for progression.
• Established team: Join a supportive and collaborative Service Department.
• Long-term opportunity: Build your career within a reputable automotive business.

We are currently shortlisting for this role – apply in confidence today to avoid missing out!

Prima Hatfield Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable candidates are contacted.

We are one of the UK's leading providers for "white collar" staff for progressive companies. Please register for regular permanent position, why leave your career to chance?

Simply contact us in complete confidence - all interviews are conducted locally.