Job title : John Banks Honda Bury St Edmunds Parts & Service Advisor Apprenticeship
Vacancy ID : 14140
Investor Group : John Banks Ltd
Site : BAN457 John Banks Honda (Sales & Service) - Bury St Edmunds
Postcode : IP32 7AR
Recruitment Advisor : Lyndsay Wainwright
Recruiter email :
Hourly rate : 8
Specialism : Customer Service
Programme Name : Customer Service Practitioner Standard (Level 2)
Anticipated Interview Date : 2026-11-02 00:00:00
Anticipated start date : 2026-11-15 00:00:00
Employer description :

At Honda, The Power of Dreams drives us to create intelligent products that enhance mobility and increase the joy in people’s lives.? 

We continue to draw inspiration from the visionary ideas of our namesake, Soichiro Honda. He saw incredible power in the freedom of mobility and used his imagination to change the world. It is this mindset that guides us to help move people forward and protect the future we all share.? 

We strive to earn the?trust and support of the many diverse communities we happily serve, and?we’ll?always remember?who’s?in the driver’s seat on the way to a better world for all.? 

Job description :

The?Honda Apprenticeship?programme?is geared toward training the right candidate to become a?qualified Parts Advisor. But what does a Parts Advisor do? 

Service & Parts Advisors?are responsible for?ordering, selling, and managing stock control on a wide range of vehicle parts and accessories. Duties may vary from employer to employer but will typically include: 

• Advising customers on how to solve a problem with their vehicle.? 

• Taking orders from customers both face to face and over the phone.? 

• Maintaining an ordered stock room and finding parts from stock.? 

• Raising invoices for parts sold.? 

• Liaising?with other members of staff.? 

• Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work.? 

We are looking for an enthusiastic, hardworking individual to join our team and embark on a?long term?career, with excellent earning and progression opportunities once you complete your apprenticeship.? 

Customers may include members of the public, service departments of retailers, and garages.?? 

Please note, the Parts Advisor role varies slightly by employer based upon the specific needs within the location.? 

Training Provided 

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our?state-of-the-art?training centre.?? 

Successful applicants must be prepared to travel to the Honda Institute, in Bracknell, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.? 

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the?Honda Institute.?? 

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.? 

On successful completion of the apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation): 

• Level 2 retailer - Apprenticeship standard? 

• Honda Aftersales Operating Standard)? 

Future prospects 

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.  

Brief Overview of the Vacancy : This apprenticeship provides the opportunity to train as a qualified Customer Service Advisor, developing the skills to deliver excellent customer service while coordinating vehicle servicing and repairs. It's an ideal opportunity for an enthusiastic and hardworking individual looking to build a long-term career in the automotive industry, with excellent earning potential and progression opportunities upon completion.
Qualifications required : GCSE grades 9 – 4 (A – C) or equivalent in English, Maths & one?other?subject??

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English and Maths.?

'Equivalent' grades include:?

BTEC first diplomas and certificates?

OCR Nationals?

Key Skills Level 2?

NVQs?

Essential Skills (Wales)?

Functional Skills Level 2?

Core Skills (Scotland)?

We accept predicted grades and conditional offers can be made based on predicted grades
Personal Qualities : Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.?

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:??

Enthusiasm and willingness to learn??

Teamwork??

Strong communication??

Customer Service??

We are looking for an enthusiastic, hardworking individual to join our team and embark on a?long term?career.
Things to consider : The latest information on the Apprentice National Minimum Wage can be found at https://become-apprentice/pay-and-conditions

As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardles