CUSTOMER SERVICE ADVISOR
Salary: £13.45 per hour + holiday pay (plus bonus)
Location: Altrincham - Hybrid (3 days office / 2 days WFH)
Contract: Ongoing temporary
Hours: Mon-Thurs 08:45-17:15, Fri 08:45-16:30

An excellent opportunity has arisen for a Customer Service Advisor to join a busy customer support team in Altrincham on an ongoing temporary basis. This is a varied customer service role where you'll be responsible for managing customer queries and complaints primarily via email and a ticketing system, taking ownership of each case through to resolution.

What you'll be doing

• Managing customer queries and complaints via email and a ticketing system

• Taking ownership of cases from initial query through to resolution

• Investigating issues and providing clear, professional responses to customers

• Liaising with internal stakeholders to resolve more complex queries

• Working with teams such as IT to investigate system or technical issues affecting customers

• Keeping customers updated throughout the resolution process

• Accurately recording case details and updates on internal systems

• Managing a busy workload while ensuring queries are responded to within agreed timescales

• Identifying recurring issues and escalating where appropriate

What we're looking for

• Previous experience within customer service, customer support or complaints

• Strong written communication skills and confidence handling customer queries via email

• Experience using a ticketing or case management system would be beneficial

• Confident liaising with different teams and stakeholders to resolve issues

• Strong problem-solving skills with the ability to take ownership of queries

• Organised and comfortable managing multiple cases at once

• A professional and customer-focused approach

If you're interested, then please apply below.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates