OIC/MOJ RTA Claims Handler

Location: Leeds
Contract Type: Permanent
Salary: Circa £32,000
We're currently recruiting for an experienced OIC/MOJ RTA Claims Handler to join a growing legal services and claims team.
This is an excellent opportunity for someone who enjoys supporting customers through challenging circumstances and has experience managing their own Road Traffic Accident (RTA) personal injury claims caseload.
You'll be responsible for progressing a varied portfolio of litigated and non-litigated claims, working closely with customers, legal representatives and internal colleagues to achieve fair and appropriate outcomes.

About the Role

As an OIC/MOJ RTA Claims Handler, you will:

• Manage your own caseload of RTA personal injury claims from start to finish.
• Handle both litigated and non-litigated claims.
• Progress claims through the Official Injury Claim (OIC) and Ministry of Justice (MOJ) processes.
• Communicate regularly with customers, solicitors, legal representatives and other stakeholders.
• Provide clear guidance and explanations throughout the claims journey.
• Make appropriate decisions based on the circumstances and evidence available.
• Ensure claims are progressed efficiently and in line with relevant processes and technical standards.
• Maintain a high level of customer service while working towards agreed service and performance targets.
• Identify opportunities to improve processes and ways of working within the claims function.

Skills & Experience

We're looking for candidates with:

• Previous experience handling RTA personal injury claims end-to-end within an insurance, legal or claims environment.
• Strong knowledge of the Official Injury Claim (OIC) portal and MOJ claims process.
• Excellent communication skills, with the ability to explain complex information clearly to customers and stakeholders.
• Strong organisational skills and the ability to manage a busy and varied caseload.
• Excellent attention to detail and a sound understanding of claims processes.
• A customer-focused approach and experience working towards service, quality or performance targets.
• The ability to work independently while also contributing effectively within a wider team.

What's on Offer

• Salary of approximately £32,000, depending on experience and qualifications.
• Performance-related bonus opportunity.
• Generous pension contribution.
• 25 days' annual leave plus bank holidays.
• Option to purchase or sell additional annual leave.
• Private medical benefits.
• Employee discounts and a range of additional benefits.
• Supportive parental and carer policies.
• Flexible benefits package, including salary-sacrifice and lifestyle options.
• Paid volunteering opportunities.
• Access to a range of wellbeing and employee support services.
• Flexible and hybrid working arrangements, subject to business requirements.

Equality, Diversity & Inclusion

We're committed to creating an inclusive workplace and welcome applications from people of all backgrounds and experiences.
If you don't meet every requirement but believe you have the relevant skills and experience to succeed in the role, we would still encourage you to apply.
Flexible working arrangements, including part-time and job-share opportunities, may also be considered where appropriate.
Location: Leeds
Contract: Permanent
Salary: Circa £32,000