Graduate Administrator

Location: Surbiton, Surrey

Salary: £26,000 per annum

Job Type: Full-time, Permanent

Working Hours: Monday–Friday

Are you a recent graduate with excellent communication skills and a passion for providing great customer service? Are you looking for an opportunity where you can develop your career, gain valuable office experience and work within a friendly and supportive team?

We are currently recruiting for a Graduate Administrator to join a successful and growing organisation based in Surbiton. This is a fantastic opportunity for a graduate who is organised, personable and eager to learn, with a role that combines administration, customer service and relationship management.

The Role

As a Graduate Administrator, you will provide day-to-day administrative and customer service support, helping to ensure the smooth running of the business while delivering an excellent experience to customers and clients.

Your responsibilities will include:

• Providing general administrative support across the business
• Responding to customer and client enquiries via telephone and email
• Acting as a first point of contact for customers and providing a professional, friendly service
• Handling customer queries and resolving issues promptly, escalating where necessary
• Building and maintaining positive customer relationships
• Following up on enquiries and ensuring customers receive timely responses
• Maintaining accurate customer records and updating internal systems
• Managing emails, correspondence and incoming enquiries
• Preparing documents, reports and presentations
• Coordinating meetings, appointments and team activities
• Assisting with data entry and maintaining databases
• Liaising with customers, colleagues and external contacts
• Supporting the wider team with ad hoc administrative tasks and projects
• Ensuring all documentation and customer information is accurate and up to date

About You

We are looking for a friendly, organised and proactive graduate who enjoys working with people and is keen to develop their professional career.

You will ideally have:

• A degree in any discipline
• Excellent written and verbal communication skills
• Strong customer service and interpersonal skills
• A confident and professional telephone manner
• Excellent attention to detail
• Good organisational and time-management skills
• Good IT skills, particularly Microsoft Office
• The ability to prioritise and manage multiple tasks
• A positive, can-do attitude and willingness to learn
• The confidence to communicate with customers, colleagues and external contacts

Previous administration, customer service, retail, hospitality or office experience would be advantageous, but is not essential.

What's on Offer?

• £26,000 per annum plus excellent benefits package
• Full-time permanent position
• Excellent training and career development opportunities
• Supportive and collaborative working environment
• Varied role combining administration and customer service
• Opportunity to build a long-term career within a growing organisation
• Convenient Surbiton location with excellent transport links

How to Apply

If you are a recent graduate looking for your first step into a professional career and enjoy working with people, solving problems and providing excellent customer service, we'd love to hear from you.

Apply today with your CV to be considered for this Graduate Administrator opportunity in Surbiton.

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with the GDPR Regulations, we are making you aware that in order to proceed with your application, we will need to contact you via email, telephone and/or text message. By submitting your CV to this vacancy, you are agreeing to Job Box Recruitment Limited holding your details in order to enable us to contact you with suitable positions. Details of our Privacy Notice and GDPR Policy can be found on our website or emailed across to you if requested.