CLIENT CARE ASSISTANT

• Willet House Veterinary Surgeons- Staines
• 30 hours per week
• £12.71 per hour

Willett House Veterinary Surgeons is looking for a friendly, compassionate and organised Client Care Assistant to join our team.

You'll be the first point of contact for our clients, providing a professional and caring service while supporting the smooth running of our veterinary practice.

About the role

Your responsibilities will include:

• Welcoming clients and answering telephone enquiries
• Booking appointments and managing client communications
• Maintaining accurate client and patient records
• Processing payments and assisting with administrative tasks
• Supporting vets and the clinical team during consultations
• Advising clients on practice products and services
• Assisting with stock control, pharmacy and insurance administration
• Supporting clients with compassion during difficult circumstances, including bereavement
• Maintaining high standards of cleanliness, hygiene and health & safety
• Working flexibly across branches when required

About you

We're looking for someone who is compassionate, professional, organised and approachable, with excellent communication skills and a genuine interest in providing outstanding client and patient care.

Previous veterinary reception or client care experience is required, but a positive attitude, willingness to learn and ability to work well as part of a team are equally important.

As you will need to cover their other local practices from time to time, it is essential that you drove and have a vehicle.

Your Benefits

A comprehensive benefits package designed to support you, your family, and your career

• 25 days' holiday + Bank Holidays (rising to 30 days after 5 years)
• Enhanced maternity & adoption leave (up to 6 months at 90% pay depending on years of service)
• Enhanced paternity leave (up to 4 weeks' full pay)
• 5 days family leave (compassionate/emergency leave)
• Private healthcare from April 2027
• 4% employer pension contribution
• Employee Assistance Programme (confidential wellbeing support)
• Free eye tests
• Staff discount on veterinary care within our practices
• Occupational Health Support

If you're passionate about delivering excellent customer service and would enjoy working in a busy veterinary environment, we'd love to hear from you.

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