Our client is a fast-growing business with a strong retail presence. They are seeking a Customer Service Advisor to join their team and play a key role in delivering an outstanding customer experience. This is a varied position combining customer service, order management and stakeholder communication, making it ideal for someone who enjoys problem-solving and working in a fast-paced environment. Company Benefits: * Supportive and collaborative team environment. * Ongoing training and development opportunities. * Hybrid working opportunities where applicable. * Opportunity to join a growing and ambitious business. * Long-term career progression opportunities. Key Responsibilities: * Providing exceptional customer service via telephone, email, social media and online channels. * Managing customer enquiries relating to products, orders, deliveries, returns and general support. * Processing and monitoring orders, ensuring any delivery issues are identified and resolved promptly. * Managing returns, refunds and customer complaints in a professional and efficient manner. * Monitoring and responding to customer reviews and feedback, escalating issues where required. * Processing customer orders and maintaining accurate records within internal systems. * Liaising closely with warehouse, logistics and operational teams to ensure smooth order fulfilment. * Supporting retailer, distributor and partner communications, responding to enquiries and providing guidance where required. * Contributing to business initiatives, projects and continuous improvement activities. Experience and Skills Requirements * Previous experience in a customer service, customer support or order processing role. * Excellent communication skills, both written and verbal. * Strong organisational skills and the ability to prioritise workloads effectively. * Exceptional attention to detail and accuracy. * Ability to handle customer complaints professionally and confidently. * Comfortable using CRM, order management and customer service systems. * Positive, proactive and solution-focused approach. * Ability to work independently whilst contributing effectively as part of a team. * Genuine passion for delivering an outstanding customer experience. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted