Location: Telford (Onsite 5 Days Per Week) Contract: 12 Month Temporary Contract - ASAP start Hours: Full Time, Monday to Friday, shifts between 8:30am and 5:30pm Pay Rate: £14.22 per hour Do you thrive on helping people and delivering outstanding customer service? Are you confident building rapport over the phone and providing support when customers need it most? We're looking for enthusiastic and customer-focused individuals to join a well-established financial services organisation in Telford. This is an excellent opportunity to join a busy, supportive team where you'll play a key role in helping customers with their annuity and policy servicing enquiries. This is a highly customer-focused role, with most of your day spent speaking to customers, so we're looking for people who genuinely enjoy telephone-based customer service and are passionate about creating positive customer experiences. The Role Managing a high volume of inbound and outbound customer calls * Supporting customers with policy servicing and annuity enquiries * Delivering a professional, friendly and solution-focused customer experience * Processing customer requests and updating records accurately * Completing administration tasks linked to customer interactions * Maintaining high standards of accuracy and compliance at all times What We're Looking For Excellent communication and customer service skills * Confidence speaking with customers on the phone throughout the day * Previous experience in customer service, administration or a contact centre environment * Strong attention to detail and accuracy * A positive, resilient and professional approach * The ability to remain calm and focused while managing multiple enquiries Training & Development We want you to succeed from day one. You'll receive a structured 3 week accredited training programme, giving you the knowledge, tools and confidence needed to excel in the role. What's On Offer? Competitive pay rate of £14.22 per hour * Accredited training programme * Valuable experience within a respected financial services organisation * Supportive and collaborative team environment * Modern Dress for Your Day culture * Opportunity to develop customer service and financial services experience If you're passionate about helping customers, enjoy working in a fast-paced environment and are looking for your next customer service opportunity, we'd love to hear from you. Apply today and take the next step in your customer service career. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application