Credit Controller

Location: Milton Keynes
Salary: Competitive
Contract: Permanent, Full-Time
Working Pattern: Hybrid working available, with 3 days in the office and 2 days from home.

About the Role

Our client is seeking an experienced Credit Controller who can hit the ground running in a fast-paced, low-value, high-volume environment. Reporting to the Financial Controller, you will play a key role in managing cash flow, reducing aged debt, and maintaining strong customer relationships.

This is an excellent opportunity for a proactive individual who enjoys improving processes, resolving customer queries, and making a tangible impact on business performance. The company is particularly interested in candidates who have experience using AI or automation tools to improve efficiency and streamline finance processes.

Key Responsibilities

• Manage a high-volume sales ledger and outstanding debt portfolio.
• Chase overdue invoices via phone and email to secure timely payment.
• Reduce debtor days and minimise aged debt in line with business objectives.
• Issue customer statements and maintain accurate account records.
• Post and allocate customer receipts.
• Review customer credit limits and assess credit risk.
• Investigate and resolve invoice queries with customers and internal teams.
• Negotiate payment plans and support debt recovery activities where required.
• Liaise with insurers and solicitors regarding legal debt recovery cases.
• Identify opportunities to improve processes and implement more efficient ways of working.
• Utilise AI, automation tools, and technology to enhance productivity and streamline routine tasks.

Requirements

• Previous experience in a Credit Control position.
• Experience managing a high-volume ledger and collecting aged debt.
• Strong communication and negotiation skills.
• Good working knowledge of Microsoft Excel and accounting systems, ideally Sage 50.
• Ability to prioritise workload and work independently.
• Strong attention to detail and organisational skills.
• Experience using AI tools, automation platforms, or process improvement initiatives would be highly desirable.

About You

• An experienced Credit Controller who thrives in a fast-paced, high-volume environment.
• Proactive, self-motivated, and capable of making an immediate impact.
• Confident building relationships with customers and handling challenging conversations professionally.
• Naturally organised, with the ability to manage multiple priorities and deadlines.
• Forward-thinking and open to new technologies and ways of working.
• A strong team player who enjoys contributing ideas and driving continuous improvement.