Resident Liaison Officer – RoofingLocation: Hemel Hempstead Contract: Temp to Perm Initial Rate: £20 per hour Permanent Salary: up to £33,000 We’re currently recruiting for a Resident Liaison Officer (RLO) to join a roofing contractor delivering works across residential properties in the Hemel Hempstead area. This is a temp-to-perm opportunity, initially paying £20 per hour, with the view to move permanently onto a £33,000 salary. The RLO will be the key link between residents, the contractor and site teams, ensuring residents are kept informed and supported throughout the roofing works. The Role Act as the main point of contact for residents throughout the works Carry out resident introductions and explain the planned works clearly Provide regular updates on programmes, access and any changes Arrange access to properties and coordinate appointments where required Deal with resident queries, concerns and complaints professionally Carry out resident visits and maintain accurate records Liaise closely with Site Managers and operational teams Identify and escalate issues that could affect the programme Support vulnerable residents and ensure their needs are communicated to the site team Assist with handovers and resident satisfaction Maintain accurate communication and visit records Requirements Previous experience as an RLO / Resident Liaison Officer Experience within social housing, roofing, planned works, refurbishment or maintenance would be advantageous Confident communicating with residents and site teams Strong organisational and administration skills Professional and approachable manner Comfortable working on site and visiting residents Full UK driving licence would be advantageous Package £20 per hour initially Temp-to-perm £33,000 salary when permanent Long-term opportunity with an established roofing contractor Hemel Hempstead-based projects If you're an experienced RLO looking for a long-term opportunity with a clear route into a permanent position, please get in touch