Home Ownership Officer Apprentice

London Bridge (Park Street Office)

Customer Service Apprenticeship Level 3 – 18-19 month duration

Up to £30,015

Hyde is looking for an Income Processing Officer Apprentice to join our Income Services team. This is a great opportunity to start your career in business administration and financial processing, gaining hands-on experience while working towards a Business Administration Apprenticeship.

As an Income Processing Officer Apprentice at Hyde, you will help ensure customer payments are processed accurately and allocated to the correct accounts. Working alongside experienced colleagues, you’ll develop practical skills in payment processing, reconciliation, administration and financial data while building your knowledge of Income Services and the wider housing sector.

Key Duties

• Process and reconcile customer payments, including Housing Benefit, DWP payments, Direct Debits and Standing Orders.
• Help investigate payment discrepancies and ensure payments are allocated accurately to the correct customer accounts.
• Support the review of unpaid Direct Debits and suspense accounts, helping the team minimise the risk of arrears and failed payments.
• Assist with daily and monthly bank and financial reconciliations, including supporting the investigation of discrepancies.
• Work with colleagues across Hyde while developing your skills in administration, financial processing, customer service and business operations.

Why Join Hyde?

Hyde is part of the Hyde group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

This apprenticeship gives you the opportunity to develop practical experience in business administration and financial processing while learning from experienced colleagues. You’ll build your skills in payment processing, reconciliation, reporting and stakeholder communication, while applying your apprenticeship learning in the workplace and developing your knowledge of Income Services.

As an Income Processing Officer Apprentice, we’re seeking someone who can bring:

• Good numeracy skills and strong attention to detail.
• Good organisational and time management skills.
• The ability to work accurately in a fast-paced environment.
• Basic IT skills, including confidence using Microsoft Excel and Outlook.
• Clear written and verbal communication skills, with a positive and enthusiastic approach to learning and development.

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.