Internal Sales Administrator Location: Elland Salary: £28,000 - £33000 dependant upon experience Hours: Monday to Friday, 40 hours per week Job Type: Full-time, Permanent Are you a confident, organised customer service or sales support professional who enjoys being part of a busy, friendly team? We’re recruiting on behalf of an established engineering business in Elland that is looking for an Internal Sales Administrator to join its team. This is a varied role where you'll be at the heart of the customer journey, supporting customers from initial enquiry and quotation through to order processing and delivery. You’ll work closely with sales, production and other internal teams to make sure customers receive a responsive, reliable service. If you enjoy building relationships, keeping things organised and working in an environment where people are encouraged to contribute ideas, this could be a great next move. What you’ll be doing Handling incoming customer enquiries by telephone and email Processing customer orders accurately using Sage Preparing and sending customer quotations Keeping customers updated on orders, pricing and delivery times Building positive, professional relationships with customers Processing customer payments in line with company procedures Liaising with sales, production and other internal departments to ensure orders run smoothly Resolving day-to-day customer queries and helping to find solutions Maintaining accurate customer and order records Supporting the wider team to deliver an excellent customer experience What we’re looking for Ideally, you'll have around 3-5 years' experience within customer service, internal sales, sales administration or sales support. Experience within an engineering, manufacturing, technical or industrial environment would be beneficial, although we're equally interested in people with strong transferable experience. You’ll also need: Excellent communication skills and a genuinely customer-focused approach Strong organisation and attention to detail Confidence speaking with customers over the phone The ability to manage several priorities at once A proactive, team-focused attitude Experience using Sage would be an advantage What’s on offer £28 -£33,000 salary, depending on experience Monday to Friday working 40-hour working week 20 days' holiday plus bank holidays Company pension Employee Share Purchase Plan The opportunity to join an established engineering business where customer service is genuinely valued A varied position with plenty of interaction across the business Interested? If you have experience in customer service, sales administration or internal sales and you're looking for a role where you can become a valued part of a close-knit team, we'd love to hear from you. Apply today for immediate consideration. INDAB