Do you have proven experience managing people and leading a small team?

Are you highly organised, have excellent attention to detail, and are confident using Excel?

Juice Recruitment is delighted to be supporting our client, based in Shepton Mallet, with the recruitment of a Support Administration Manager.

This is a fantastic opportunity for an experienced administrator and people manager to join a well-established organisation, taking responsibility for a small support team while ensuring their Support & Service processes run smoothly and efficiently.

DAY TO DAY

• Manage and support a small support team, providing direction, guidance and day-to-day leadership
• Prepare and issue customer quotations, apply pricing and discount rules, and chase outstanding quotes
• Raise and track purchase orders, invoices and shipments
• Administer maintenance, warranty and multi-year service contracts, including renewals and deferred income
• Manage equipment loans and demonstration samples, tracking movement between locations and chasing returns
• Log and track product non-conformities, liaising with customers and suppliers to ensure a successful outcome
• Keep customer, contract and loan records accurate across ERP systems, databases and spreadsheets
• Produce regular reports, including expiring warranties and contracts, items still on loan, service visits and warehouse transfers
• Carry out stock checks across maintenance, sample and loan stock
• Maintain price lists and quotation templates, including exchange rate updates
• Act as the liaison between internal IT users and the external IT contractor

WHAT WE'D LOVE TO SEE

• Experience managing a small team is essential
• Previous experience in a sales support, contracts, customer service or office administration role at a senior level
• Excellent organisational skills, with the ability to manage multiple priorities, deadlines and tasks
• Exceptional attention to detail and a strong focus on accuracy
• Excellent written and verbal communication skills, with the confidence to liaise with customers, suppliers and colleagues
• Strong Excel skills are essential, including experience using VLOOKUPs, formulas and spreadsheets
• Confident working with databases and ERP/CRM systems, with the ability to learn new systems quickly
• A proactive and professional approach, with the confidence to chase people politely and persistently

• Experience within a regulated or technical sector, such as healthcare, medical devices or engineering
• Knowledge of MS Business Central or Sage would be advantageous

AND FOR YOU

• Competitive salary
• 25 days' holiday plus bank holidays
• Medical and dental plan
• Onsite parking
• Full-time, office-based role
• Monday to Friday, 9am–5pm
• The opportunity to join a well-established organisation and make a real impact within a key support function

If you're an organised and experienced people manager with excellent attention to detail, strong communication skills and confident Excel ability, we'd love to hear from you!

INDS