Leaseholder Manager (Temporary Contract) 📍 Location: Norwich City Centre (NR1) 💷 Rate: £25.00 - £27.00 per hour Umbrella 📅 Contract: Temporary (Approx. 3 Months) ⏰ Hours: 37 Hours per Week Monday to Thursday: 9:00am - 5:30pm Friday: 9:00am - 5:00pm 1-hour unpaid lunch break The Role We are currently recruiting for an experienced Leaseholder Manager to join a well-established Housing Association in Norwich on a temporary basis for approximately three months. This is an excellent opportunity for a housing professional with strong leasehold management experience to take ownership of a varied portfolio, acting as the main point of contact for leaseholders and shared owners while ensuring the delivery of a high-quality, customer-focused service. Key Responsibilities Lead on all leasehold management matters and champion excellent service delivery. Act as the primary point of contact for leaseholders and shared owners, providing advice and support on a range of leasehold issues. Work alongside the Service Charge Officer to ensure accurate and transparent service charge delivery. Manage complex leasehold cases and ensure lease obligations are met. Investigate and resolve complaints, disputes and customer enquiries. Prepare and administer Section 20 consultations for major works. Undertake estate inspections, property visits and resident meetings. Manage applications requiring landlord consent under lease agreements. Handle anti-social behaviour cases where leaseholders are involved. Work closely with Asset Management teams regarding planned and cyclical maintenance works. Encourage resident engagement and participation in service improvement initiatives. Maintain accurate records and ensure compliance with relevant legislation and policies. Essential Requirements ✅ Proven experience within a Leasehold Officer, Leaseholder Manager, Housing Officer or Neighbourhood Officer role. ✅ Strong understanding of: Leasehold Management Service Charges Section 20 Consultations Building Safety and Housing Legislation Estate and Block Management ✅ Excellent communication, negotiation and customer service skills. ✅ Experience dealing with complaints and complex resident enquiries. ✅ Full UK Driving Licence. ✅ Access to your own vehicle for business use. Desirable IOSH Managing Safely qualification. Associate RICS or similar professional qualification. Experience managing anti-social behaviour, safeguarding and income collection cases. Experience working within social housing. What's on Offer? £25.00 - £27.00 per hour Umbrella. 37-hour working week. Hybrid opportunity based in Norwich City Centre. Immediate start available. 3-month temporary contract with potential for extension. If you have a strong background in leasehold management and are available for an immediate start, we'd love to hear from you