Our client are seeking an organised, empathetic and proactive individual to join their team as a Patient Coordinator. From uploading referrals to making the first call, your work will set the tone for a warm, supportive patient experience.

Key Responsibilities

• Upload patient referrals into our system within 24 hours of receipt.
• Track and manage onboarding using our internal tools to ensure all documents are collected.
• Initiate first contact with patients by phone to provide a personalised welcome—follow up by email if necessary.
• Schedule patient appointments promptly and efficiently.
• Respond to emails professionally and within one business day.
• Review and update the onboarding tracker daily, following up with unregistered patients.
• Collaborate with internal teams to ensure smooth transitions from referral to appointment.
• Maintain accurate and complete records of all patient interactions.

Key attributes

• Strong communication and interpersonal skills
• Highly organised with attention to detail
• Ability to multitask and manage time effectively
• Experience in a healthcare or patient-facing environment (preferred)
• Proficient in using spreadsheets and patient management systems
• Empathetic, professional, and patient-first mindset

Candidates will need

• A working laptop
• Headset (not compulsory)

Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant: Donna Jackson