Police Enquiry Officer - Staines

Apply Now

Vacancy Information

Division / Department - Contact and Control

Grade - Grade E

Status - Full Time

Contract Type - Fixed Term Contract

Salary Grade Range - £29,151 - £32,224

Working Hours - 36.0 Hours per Week

Shift Allowance - Yes

Politically Restricted - No

Location - Staines

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities

Vacancy Information

Starting salary of £29,151 (plus of a shift allowance of £1,857.00 per year), rising annually. (total £31008)

Are you ready to be the calm in the chaos? This isn't just a desk job - it's where sharp thinking meets real responsibility. You'll be the vital link between the public and the force, handling enquiries, supporting investigations, and backing up frontline officers. If you're a reliable, practical problem-solver who stays cool under pressure and isn't afraid to take charge, this role is made for you. Bring your determination, your head, and your heart - and make a real difference every day.

Our Front Counter teams are the first face to face contact when visiting Police Stations.

As a Police Enquiry Officer you will perform a role on our policing front line, helping members of the public across Surrey reporting incident and crimes. We aim to respond to each contact in a timely way and contribute to making our communities feel safe, by inspiring trust and confidence in the Police.

As a Police Enquiry Officer you must be able to multi task. You may be dealing with a member of the public face to face with their enquiry one minute, and the next you may be speaking to someone on the phone or via email. You will also be using various computer systems. You will need to be able to work and make decisions under pressure. You will need to have high levels of resilience due to the nature of the enquires we deal with. These can be distressing or upsetting at times.

You will receive full training before transferring to your Front Counter.

The Role

You will deal with a variety of enquiries throughout your shift - no two days are the same. You need to make sure you deliver a good service by focusing and being alert to deal with whatever comes through the door, always to a professional standard.

Responsibility - You will oversee the opening and closing of the Police Counter at the published times.

Customer Service - You'll need to have excellent customer service and be able to communicate with both internal and external customers, including high ranking police officers.

Initial investigation - You will be able to gather as much information as possible with your questioning skills, remaining calm and in control. With the information you have gathered you will need to record it onto our systems. Your training will enable you to risk assess each incident, ensuring the right teams are notified.

Recording intelligence. Gathering information from our communities, and sharing with other parts of the organisation, to inform our future policing operations.

Assisting colleagues by dealing with reports of incidents and crime via our website and e-mail requests for service.

Skills & Experience

Key Responsibilities

On joining Surrey Police you will spend 7 weeks on a classroom based course at our Police Headquarters, (on the outskirts of Guildford approx. 1.5 miles from the town). This is Monday to Friday 0800-1600. You will then continue with on-the-job training with a dedicated coach, at your base station and working at other Police Stations throughout the county. This will enable you to become an independent Police Enquiry Officer.

You will be employed on a mobile contract. This means you will have a base station, but you will be required to travel and work from other Police Stations around the whole of Surrey. This is a good opportunity to work with different teams and have a change of environment. This requires you to be flexible, this can happen at short notice where your shift time and location may be changed.

Our main Police Stations are open 7 days a week, between 0800-2200hrs, and between 0900-1700 Bank/Public Holidays. Christmas Day is the only day we are closed. Our teams work a 7-week rotating shift pattern consisting of early shifts (0745-1545), Mid shifts (1000-1900) and late shifts (1315-2215). You can see your shifts a year in advance to assist you in planning your leave. See attached sample of the 7-week rota pattern, which includes a generous amount of rest days including a 5 day rest period every 7 weeks.

Due to the nature of our start and finish times and the requirement that you travel across the county, it is essential that you have your own transport, as public transport cannot be reliable.

We encourage our staff to become a coach or mentor to new staff joining. You will continue to receive training in your role and will also have opportunities to take on extra skills to become a point of contact for other colleagues in a particular area of policing for example wildlife/rural crime.

Skills and Experience

Are you eligible?

Previous customer service is desirable but not essential.

You'll need to type at a good speed (min. 30 words per minute) and have good IT literacy.

Education: There are no essential requirements, but it is desirable that candidates are educated to QCF Level 2 in English and Maths.

You must be 18 years or over on the day you submit your application - there is no upper age limit.

Have leave to enter or leave to remain and work in the UK for an indefinite period.

Not be a current or previous member of a proscribed terrorist organisation or group.

Not have served a prison sentence.

Not applied for the role previously within the last 6 months.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We're invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best...