IT Support Technician Salary: £27,000 - £31,000 DOE Job Type: Permanent Onsite - Based in Stone Staffordshire  Safer Hand Solutions are working in partnership with a successful and growing business to recruit an IT Support Technician who can become the go-to IT person within the organisation. This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, supporting colleagues, and making technology easy to understand for non-technical users. You'll play a key role in supporting the day-to-day IT function while helping the business maintain its cyber security and compliance standards. The Role As the first point of contact for IT-related issues, you will provide first-line support across the business, ensuring systems, devices, and software are operating effectively. You will be responsible for setting up and configuring equipment, troubleshooting technical issues, and supporting users with a wide range of IT queries. You'll also help maintain and develop the company's cyber security framework, supporting standards such as ISO27001, Cyber Essentials, and Cyber Essentials Plus. Key Responsibilities Provide first-line IT support for hardware, software, and system issues Set up and configure laptops, mobile devices, and user accounts for new starters Troubleshoot and resolve day-to-day IT problems Manage IT equipment and maintain accurate asset records Support ISO27001, Cyber Essentials, and Cyber Essentials Plus compliance activities Work with external IT providers when required Deliver excellent support to colleagues across the business Educate users on IT systems and cyber security best practices Explain technical issues and solutions in a simple, user-friendly manner Identify opportunities to improve systems, processes, and technology About You The successful candidate will have: Previous experience in an IT Support, IT Technician, or similar role Experience working with ISO27001, Cyber Essentials, or Cyber Essentials Plus Strong first-line support and troubleshooting skills Experience setting up and configuring IT equipment Excellent communication and interpersonal skills The ability to explain technical concepts to non-technical users A proactive and customer-focused approach Strong organisational and problem-solving skills What's on Offer? Salary of £27,000 - £31,000 DOE Permanent position Opportunity to become a key part of the business Varied and hands-on IT role Chance to influence cyber security and IT best practices across the organisation If you're looking for a role where you can make a real impact and become the trusted IT expert within a growing business, we'd love to hear from you. Apply today or contact Safer Hand Solutions for more information