Managing Agent Relationship Officer – Leasehold & Service Charges Braxfield Recruitment is working with one of the UK’s largest housing associations to recruit a Managing Agent Relationship Officer. This role suits someone who knows leasehold inside out and is happy holding external managing agents to account. The role You’ll manage a portfolio of external managing agents and management companies that look after around 18,000 properties. You’ll make sure they meet their statutory and regulatory obligations and give residents a good service that is value for money. You’ll report to the Managing Agent Relationship Manager. It’s a busy, varied role where you’ll plan your own workload. Key responsibilities Be the main contact for customer queries about services from managing agents, making sure issues are resolved quickly and properly Keep a matrix of all managing agents, covering contracts for cleaning, grounds maintenance and window cleaning, plus costs and payment frequency Read, interpret and explain complex leasehold documents and variable service charge provisions Support the Manager with Section 20 consultations, solicitor enquiries, court cases and First-tier Tribunal hearings Investigate and resolve disputes with managing agents, and escalate quality concerns to freeholders Build internal controls and a clear audit trail showing agents are meeting their legal responsibilities Attend AGMs and resident meetings Work with Property Services on cyclical maintenance, major works and sinking funds Keep the managing agent and management company databases accurate and up to date What you’ll need CIH Level 3 qualification, or equivalent experience In-depth knowledge of the Landlord and Tenant Act 1985 in relation to leasehold compliance and service charges Experience preparing and managing Section 20 and Section 20B notices Knowledge of the Building Safety Act 2022 and the Leasehold and Freehold Reform Act 2024 Excellent communication and interpersonal skills, with the ability to adapt to different audiences Strong organisational skills, high attention to detail and the ability to manage competing deadlines Numerate and accurate with figures (desirable) Interested? Apply now with your CV, or contact Matt Low at Braxfield Recruitment on for a confidential chat. Braxfield Recruitment specialises in social housing and property services recruitment. We are acting as an Employment Agency for this vacancy. Job title: Managing Agent Relationship Officer Location: Basingstoke / Hybrid Rate: £26 - £28/hr umbrella Contract: Interim 6 months