Leasehold Officer

Poplar

5-month initial contract

£22.87 PAYE basic plus £3.68 accrued holiday

As the successful candidate you will be the first point of contact for routine leasehold and shared ownership enquiries, ensuring contacts are acknowledged, recorded, allocated and responded to within agreed timescales. You will also be responsible for the below:

• Provide clear and accessible standard information on lease terms, residents' rights and responsibilities, policies, procedures and application requirements, referring matters requiring interpretation or judgement to the appropriate colleague.
• Receive, check, log and process applications and notices, including Right to Acquire, Right to Buy, resales, assignments, mortgages and remortgages, improvements, staircasing, subletting, covenants and other leasehold requests.
• Check that applications include the required information and supporting documents, request missing information and keep applicants updated on progress.
• Maintain application trackers, case-management systems, diaries and workflow records, highlighting approaching deadlines, overdue actions and incomplete cases.
• Prepare standard correspondence, acknowledgements, information packs, forms, notifications and routine responses using approved templates.
• Provide administrative support for statutory and other consultations, including preparing and issuing documents, recording observations and responses, and directing enquiries to the appropriate officer.
• Update leaseholder and property records accurately, including contact details, correspondence preferences, ownership information, application stages, decisions and completed actions.
• Undertake routine document checks, data entry, scanning, filing, indexing and quality assurance in accordance with agreed procedures.
• Monitor shared mailboxes, telephone enquiries and other service channels, allocate work appropriately and follow up outstanding responses.
• Assist with complaints, Councillor and MP enquiries and information requests by gathering records, preparing chronology and background information, and tracking response deadlines.

Please only apply if you have the relevant experience.

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