Contract Manager – West London Salary: £60,000 Location: West London Sector: Soft Facilities Management Contract: Multi-Site The Opportunity We are currently recruiting for an experienced Contract Manager to oversee a multi-site soft facilities management contract across London. This is an excellent opportunity for an experienced FM professional with a strong background in soft services, who enjoys managing multiple sites and is confident leading teams, managing clients and delivering consistently high service standards. Key Responsibilities * Manage the successful delivery of a multi-site soft FM contract across London. * Act as the primary point of contact for the client and key stakeholders. * Oversee the delivery of cleaning, security, catering, front-of-house and other soft services. * Lead and manage operational teams across multiple sites. * Manage subcontractors and service partners to ensure high standards of delivery. * Monitor performance against KPIs, SLAs and contractual requirements. * Conduct regular site visits to ensure service standards and compliance are maintained. * Manage contract budgets, expenditure, procurement and financial performance. * Review supplier performance and implement corrective action where required. * Manage client meetings, performance reviews and regular reporting. * Identify opportunities to improve service delivery, efficiency and customer satisfaction. * Manage operational issues and ensure appropriate health & safety and compliance standards are maintained. * Support recruitment, training, development and performance management of site teams. * Build strong, long-term relationships with clients and key stakeholders. * Identify opportunities for additional services and contract growth. About You * Proven experience as a Contract Manager within Soft FM. * Strong background in cleaning, security, catering, front-of-house or wider soft services. * Experience managing multi-site contracts. * Proven experience leading and managing operational teams. * Strong client and stakeholder management skills. * Commercially aware, with experience managing budgets and financial performance. * Experience managing subcontractors and suppliers. * Strong understanding of service delivery, KPIs and SLAs. * Excellent organisational and communication skills. * Comfortable travelling between multiple sites across London. * A proactive, hands-on approach with a strong focus on customer satisfaction. Salary: £60,000 This is an excellent opportunity for an experienced Soft FM Contract Manager looking for a multi-site role with responsibility, variety and the opportunity to make a real impact on service delivery