Job Title: Day Concierge

Location: Tower Hamlets, East London
Hours: Monday to Friday, 12pm - 8pm
Salary: £28,500 per annum

About the Role

We are currently recruiting for a Day Concierge to join a busy residential development in Tower Hamlets, East London.

This is a great opportunity for someone with a background in residential property or hospitality who enjoys working with people and providing a high level of customer service.

As the first point of contact for residents, visitors and contractors, you will be responsible for ensuring the reception runs smoothly, dealing with day-to-day enquiries and helping to maintain a safe and welcoming environment for everyone in the building.

The Ideal Candidate

• Previous experience in residential property or hospitality.
• Strong customer service and communication skills.
• Experience dealing with contractors and overseeing maintenance or building works.
• A good understanding of health and safety, fire safety and building security.
• The ability to handle confidential information professionally.
• A friendly, approachable manner and a proactive attitude.

Key Responsibilities

• Welcoming residents, guests and visitors and dealing with enquiries in person and over the phone.
• Providing assistance to residents and visitors where required.
• Monitoring building security, including CCTV, and helping to manage car parking facilities.
• Carrying out regular patrols of the building and reporting any faults or security concerns.
• Recording and reporting incidents, complaints and health and safety issues, taking appropriate action in an emergency.
• Managing keys and ensuring all issues and returns are recorded correctly.
• Receiving and securely storing deliveries, parcels and registered mail.
• Keeping accurate records of parcels and obtaining signatures when items are collected.
• Notifying residents when deliveries arrive and arranging collection from reception.
• Maintaining a professional and welcoming reception area at all times.

Benefits

• 20 days' annual leave
• Enhanced pension scheme
• Training and development opportunities
• Access to accredited courses to support career progression
• A friendly and supportive working environment

Please note: If you have not heard from us within two weeks of applying, unfortunately, you are unlikely to have been successful on this occasion.