Senior Service Advisor Coulsdon (Croydon) £45,000 - £50,000 OTE per annum Please note: To avoid disappointment, we can only consider applications from candidates who have a minimum of 2 years' current Service Advisor experience within a Franchised Car Dealership. About the Role We are seeking an experienced and customer-focused Senior Service Advisor to join a well-established franchised car dealership in the Coulsdon area. This is an excellent opportunity for someone looking to take the next step in their automotive career within a supportive and professional environment. As the face of the service department, you will act as the key link between customers and the workshop, ensuring a seamless and high-quality service experience from start to finish. What We Offer Competitive salary with realistic OTE of £45,000 - £50,000 Industry-leading benefits package Access to Perks at Work discounts Ongoing training and structured career development programmes Clear progression opportunities within a stable and growing business Key Responsibilities Deliver exceptional customer service at all stages of the service journey Meet and greet customers, accurately identifying their vehicle requirements Schedule bookings via phone, online systems, and in-person enquiries Provide clear and accurate cost estimates and service recommendations Keep customers regularly updated on vehicle progress and timelines Liaise closely with workshop technicians to ensure efficient workflow Ensure vehicles are completed on time and to a high standard Build long-term relationships to encourage repeat business About You Minimum of 2 years' recent experience as a Vehicle Service Advisor Strong understanding of the EVHC (Electronic Vehicle Health Check) process Excellent communication and interpersonal skills Highly organised with the ability to manage multiple tasks efficiently Passionate about delivering outstanding customer service Stable work history (no more than 3 employers in the last 6 years preferred) Why Join Us? With a strong focus on employee development and long-term career progression, this role offers not just a job, but a genuine career path within the automotive industry. You'll be part of a team that values professionalism, teamwork, and delivering exceptional service. Apply now to take the next step in your career as a Senior Service Advisor. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing is a specialist automotive recruitment company, working with dealerships and automotive businesses throughout the UK